Kierra Johnson
Nampa
Summary
Detail-oriented Emergency Communications Officer with a strong focus on teamwork and problem-solving. Skilled in managing communications during critical incidents, ensuring swift response and clear coordination among agencies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Adams County Sheriff's Office
2025.04 - 2026.02
- Monitored emergency communications systems to ensure accurate and timely response.
- Assisted in dispatching emergency responders based on incoming calls and requests.
- Maintained detailed logs of communications and incident reports for operational reference.
- Provided support in managing multi-channel radio communication during critical incidents.
- Adapted quickly to changing circumstances, ensuring uninterrupted service during emergencies.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
Care Giver
Salubria
2024.02 - 2025.04
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication administration, ensuring adherence to prescribed schedules and safety protocols.
- Developed tailored care plans based on individual client needs, fostering personalized support.
- Coordinated transportation for medical appointments, improving access to healthcare services for clients.
- Trained new caregivers on best practices in patient care and safety measures, promoting team efficiency.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Bar Tender
Ace Saloon
2024.01 - 2024.07
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Delivered exceptional service in fast-paced environment, enhancing guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Assisted in managing cash register operations, ensuring accurate transactions and reports.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Team Member
Pizza Hut
2020.06 - 2022.10
- Prepared and cooked menu items following standardized recipes and procedures.
- Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
- Maintained cleanliness and organization of kitchen and dining areas to meet health standards.
- Operated point-of-sale system for processing orders and handling transactions accurately.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in training new staff on operational procedures and customer service best practices.
- Monitored inventory levels, restocking supplies to prevent shortages during busy shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Nampa High School
Nampa ID2022-05
Skills
- Public safety awareness
- Data entry proficiency
- Information gathering
- Emergency protocols
- Incident command system
- Call prioritization
- Stress tolerance
- Teamwork
- Problem-solving
- Time management
- Listening skills
- Multitasking
- Critical thinking
- Active listening
- Verbal and written communication
- Computer-aided dispatching
- NCIC database
- Radio frequencies monitoring
- Flexible schedule
- Data entry
- Police and fire procedures
- Professionalism
- Documentation and reporting
- 911 system information databases
Certification
Post Certified
ILETS / NCIC Certified
Criminal Justice Information Services Security Awareness Training Certified
CPR Certified
Timeline
Emergency Communications Officer
Adams County Sheriff's Office
2025.04 - 2026.02
Care Giver
Salubria
2024.02 - 2025.04
Bar Tender
Ace Saloon
2024.01 - 2024.07
Team Member
Pizza Hut
2020.06 - 2022.10
High School Diploma -
Nampa High School