Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kiera Fisher

Aurora

Summary

Healthcare professional prepared to excel in patient scheduling roles, combining relevant experience with results-focused mindset. Proven ability to enhance operational efficiency through strategic scheduling and effective problem-solving. Recognized for strong team collaboration and adaptability in dynamic environments. Key skills include time management, communication, and multitasking.

Overview

4
4
years of professional experience

Work History

Patient Scheduler

Conceptions Reproductive Medicine Associates
01.2024 - 10.2024
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
  • Reduced no-show rates with timely appointment reminders and confirmation calls.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Verified insurance coverage and obtained pre-authorizations.
  • Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.

New Patient Scheduler

Womens Care of Colorado
01.2023 - 06.2023
  • Assisted in implementing a user-friendly online booking platform, improving accessibility for new patient appointments.
  • Maintained strong relationships with referring physicians, fostering effective communication and referral processes.
  • Increased patient satisfaction through timely and accurate appointment coordination.
  • Prioritized urgent appointments effectively, coordinating with healthcare professionals to ensure timely access for those requiring immediate attention.

Patient Access Specialist

UCHealth
09.2020 - 12.2021
  • Performed front-desk check-in, insurance verification, and pre-certification tasks for over 100 patients weekly.
  • Used EPIC to update patient records, review eligibility, and schedule follow-up care across 2 departments.
  • Managed incoming calls for medical referrals, prior authorizations, and appointment changes with efficiency and compassion.
  • Resolved recurring patient access issues through collaboration with medical, administrative, and billing teams.
  • Contributed to a 20% reduction in registration errors through improved intake protocols and team training.
  • Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
  • Assisted in the completion of various administrative tasks such as filing, scanning, faxing documents.
  • Maintained a professional demeanor when dealing with challenging situations or difficult customers.
  • Exhibited excellent organizational abilities by maintaining current records of patient information for billing purposes.
  • Performed quality assurance functions on all entered data to ensure accuracy before submission.
  • Provided excellent customer service to patients and their families.

Education

High School Diploma -

Rangeview High School
Aurora, CO
05.2013

Skills

  • Customer Service Excellence
  • Patient Scheduling & Coordination
  • Insurance Verification & Billing Support
  • Electronic Health Records (EHR) & CRM Systems
  • Training & Onboarding
  • Data Accuracy & Compliance
  • Cross-Functional Collaboration
  • Problem Resolution
  • Strong organization
  • Patient registration
  • Insurance verification
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up skills
  • Records management
  • Calendar management
  • Software navigation
  • Copay collecting
  • Office workflow support
  • Patient relations
  • Appointment coordination

Accomplishments

  • Collaborated with team of 10 in the development of reducing patient retention.
  • Achieved rescheduling 100+ patient by completing sending emails, phone calls and sending text message with 95% accuracy and efficiency.

Languages

English

Timeline

Patient Scheduler

Conceptions Reproductive Medicine Associates
01.2024 - 10.2024

New Patient Scheduler

Womens Care of Colorado
01.2023 - 06.2023

Patient Access Specialist

UCHealth
09.2020 - 12.2021

High School Diploma -

Rangeview High School

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Kiera Fisher