Kiani Wade
Performance Radiator
Colorado Springs
7
years of professional experience
I am seeking to further my career in customer service with a company that wants someone empathetic and professional. A company that takes pride in someone who is excellent in problem solving, communication, high productivity, and ensures in positive experience and outcomes for customers.
Work History
Contract Driver
10 Months- Operated delivery vehicles safely and efficiently to transport automotive parts.
- Conducted routine vehicle inspections to ensure compliance with safety regulations.
- Maintained accurate logs of deliveries and mileage for reporting purposes.
- Communicated effectively with warehouse staff to coordinate timely pickups and drop-offs.
Collections Agent
2 Years 3 Months- Managed outbound calls to collect outstanding payments and resolve customer inquiries.
- Maintained accurate records of account statuses and payment arrangements in CRM system.
- Assisted customers with payment plans, enhancing overall satisfaction and retention rates.
- Analyzed customer accounts to identify trends in payment behaviors and recommend solutions.
Package Handler
9 Months- Sorted and organized packages for efficient loading and shipping operations.
- Operated material handling equipment to transport items within the warehouse environment.
- Adhered to safety protocols to maintain a secure working atmosphere for all team members.
- Assisted in inventory management by accurately tracking and recording package movements.
Cashier
10 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the dining and service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Education
High School Diploma
Skills
•Communication. •Problem solving •Attention to detail •Time management •Adaptability •Empathy •Organization
Timeline
Contract Driver
Performance Radiator
01.2025 - 11.2025Read More
Collections Agent
Firstsource Solutions
07.2022 - 10.2024Read More
Package Handler
Amazon
08.2021 - 05.2022Read More
Cashier
Taco Bell
08.2018 - 06.2019Read More
Achieve Online
High School Diploma
Read More