Kiana Estrada
Longmont
Summary
Experienced professional seeking a long-term career with an established company, where skills and knowledge can contribute to the success of the employer and own future. Developed critical skills in a public safety environment, including effective communication, conflict resolution, and leadership. Demonstrates strong analytical abilities and the capacity to remain calm under pressure, actively seeking opportunities to transition into a new field. Eager to leverage these skills in a collaborative and dynamic work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Police Officer - Detentions
City And County Of Broomfield
11.2022 - Current
- Emergency Response: Responding swiftly and effectively to emergencies, including medical aid, de-escalation of conflicts, and appropriate use of force when required.
- Inmate Management: Processing new detainees, conducting searches, monitoring daily activities, and maintaining detailed logs of inmate behavior and facility events.
- Facility Security: Conducting inspections for contraband, monitoring premises, and collaborating with staff to ensure a secure environment.
- Professionalism & Training: Building rapport with inmates, promoting respect, participating in training, and assisting with onboarding and skill development for new officers.
- Administrative & Coordination Tasks: Handling inmate transport, coordinating with law enforcement and healthcare providers, managing inventories, and operating systems like NCIC.
- Conflict Resolution & Crisis Intervention: Demonstrating conflict resolution skills, addressing mental health needs, and resolving disputes among detainees while maintaining control.
Care Coordinator IIII
Imagine by Northpoint
04.2021 - 10.2022
- Program Development: Contributing to program creation, including facility design, lesson planning, curriculum development, and treatment planning.
- Training & Supervision: Coordinating training for case managers, assessing training needs, and reviewing case manager documentation.
- Client Care: Assisting with admissions, discharges, crisis intervention, scheduling, and educational or therapeutic support for clients.
- Administrative Support: Managing inventory, documentation, reporting, and compliance with organizational policies and Joint Commission standards.
- Group Facilitation: Leading or co-facilitating group sessions, documenting outcomes, and supporting alumni programs and events.
- Emergency Response: Supporting staff in emergency situations and maintaining safety through observation, intervention, and crisis prevention strategies.
- Collaboration: Partnering with clinical teams, schools, and community resources to meet client needs and achieve program goals.
Receptionist - Physical Therapy
BoulderCentre for Orthopedic and Spine
02.2020 - 05.2021
- Appointment Management: Scheduling, rescheduling, and confirming patient appointments.
- Insurance Verification: Verifying patient insurance and ensuring accurate records.
- Chart Management: Updating and maintaining patient charts to ensure completeness and accuracy.
- Technical Support: Assisting patients with online applications and website-related issues.
- Provider Support: Coordinating with doctors to assign appropriate therapists to patients.
- Customer Service: Greeting visitors professionally, providing knowledgeable assistance, and maintaining a welcoming environment.
- Recordkeeping: Communicating with clients and updating their records effectively.
Patient Care Assistant
Denver Springs
02.2019 - 02.2020
- Overnight Patient Care: Monitoring and ensuring the safety of patients during nighttime hours.
- Support in Treatment Facility: Working in a psychiatric treatment center for adults and adolescents dealing with psychiatric, emotional, and behavioral issues.
- Counseling Support: Providing morning counseling and emotional support as patients prepare for their day.
- Crisis Intervention: Assisting with restraints when necessary to ensure the safety of patients and staff.
- Medical Assistance: Supporting nurses with daily care tasks, including taking and recording vital signs such as temperature, blood pressure, pulse, and respiration rate.
Dispatcher
Aurora
05.2018 - 01.2019
- Emergency Call Handling: Responding to 9-1-1 and non-emergency phone calls, providing prompt assistance during crises.
- Information Gathering: Multitasking to collect critical details from callers while actively listening to their situations.
- Coordination with Law Enforcement: Relaying accurate and timely information to law enforcement and first responders dispatched to scenes.
- Stress Management: Maintaining composure and effectiveness in high-stress situations to ensure public safety and efficient resolution of emergencies.
Asset Protection Associate
Walmart
09.2014 - 02.2018
- Leadership in Security: Overseeing safety and compliance measures to safeguard customers, employees, and property.
- Loss Prevention: Monitoring and preventing thefts, accidents, and incidents through proactive measures and vigilance.
- Investigations: Conducting thorough investigations of crimes, fraud, and incidents occurring in or around the store.
- Surveillance Operations: Operating and managing CCTV and Pan Tilt Zoom (PTZ) camera systems to monitor store activities.
- Reporting and Documentation: Preparing detailed reports and statements for the store and local law enforcement.
- Collaboration with Authorities: Partnering with local police departments to support investigations of theft, fraud, and accidents.
- Supervisory Duties: Taking on supervisory responsibilities, including completing reports and checklists in the absence of the supervisor.
Shift Lead
Pizza Hut
12.2013 - 09.2014
- Shift Management: Overseeing team members during shifts to ensure tasks are completed and the workflow meets the demand of incoming orders.
- Team Leadership: Supervising staff to maintain productivity and ensuring quality standards are met.
- Customer Service: Handling customer orders, addressing complaints, and resolving issues to ensure customer satisfaction.
- Food Preparation: Assisting in the preparation of pizzas to meet customer specifications and maintaining high food quality.
- Store Operations: Closing the store at the end of shifts, including balancing registers, cleaning, and securing the premises.
Sales Associate
Michael’s Craft Store
10.2013 - 01.2014
- Customer Assistance: Providing friendly and helpful support to customers with their needs.
- Store Organization: Maintaining a clean, organized, and well-stocked store by zoning and tidying shelves.
- Cashiering: Operating the register to process customer transactions quickly and efficiently.
Education
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Phoenix, AZ01.2020
Criminal Justice
Kaplan University College
01.2014
Criminal Justice
Kaplan University College
01.2014
Software Engineering
DeVry Community College
Westminster, Colorado01.2013
High School Diploma -
San Manuel JR/SR High School
San Manuel, Colorado01.2013
Central Arizona College
Winkleman, Arizona01.2012
Skills
- Conflict resolution
- Crisis intervention and de-escalation
- Behavioral observation
- Report writing
- Decision-making
- Integrity and honesty
- CCTV monitoring
- Body and cell searches
- Restraint techniques
- Active listening
- Stress tolerance
- Critical thinker
- Radio communication
- Patience and empathy
- CPR/First Aid certified
Certification
- CPR/AED Certification
- NIMS 100, 200, 700 Certification
- Basic Life Support Certification (BLS)
- NCIC/CCIC Certification
- The Reid Technique of Investigative Interviewing & Advanced Interrogation
Timeline
Police Officer - Detentions
City And County Of Broomfield
11.2022 - Current
Care Coordinator IIII
Imagine by Northpoint
04.2021 - 10.2022
Receptionist - Physical Therapy
BoulderCentre for Orthopedic and Spine
02.2020 - 05.2021
Patient Care Assistant
Denver Springs
02.2019 - 02.2020
Dispatcher
Aurora
05.2018 - 01.2019
Asset Protection Associate
Walmart
09.2014 - 02.2018
Shift Lead
Pizza Hut
12.2013 - 09.2014
Sales Associate
Michael’s Craft Store
10.2013 - 01.2014
Central Arizona College
- CPR/AED Certification
- NIMS 100, 200, 700 Certification
- Basic Life Support Certification (BLS)
- NCIC/CCIC Certification
- The Reid Technique of Investigative Interviewing & Advanced Interrogation
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Criminal Justice
Kaplan University College
Criminal Justice
Kaplan University College
Software Engineering
DeVry Community College
High School Diploma -
San Manuel JR/SR High School
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