Kia Beachum
Director Of Project Management
Jersey City
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Adept at enhancing organizational efficiency, cultivating client relationships, and fostering productive vendor partnerships. Proficient in team leadership and implementing streamlined business processes. Eager to leverage extensive background to excel by contributing to the company's mission and upholding a culture of integrity.
In previous roles, I have successfully managed a portfolio of strategic customers, identifying opportunities for increased usage and revenue growth among existing clients. My training in Value Centric Selling equips me with a profound understanding of clients' businesses. I am well-versed in educating customers about products and features, collaborating with cross-functional teams for prompt issue resolution and product validation.
Furthermore, I am equipped to lead customer renewals, mitigate churn risks, and achieve high retention rates through effective communication and regular account reviews. My approach involves utilizing relevant tools for data-driven decisions and sharing outcomes with the wider business.
Overview
13
13
years of professional experience
3
3
Certificates
1
1
Language
Work History
Director of Project Management & Operations
Peotter's Auto Group
01.2023 - Current
- Oversee all aspects of new project initiatives and improving existing protocols, from onboarding to build outs and transitions across multiple locations
- Ensuring compliance with certifications and vendor partnerships such as Rivian, Lucid, and Tesla
- Negotiate contract terms on behalf of Peotter's Auto Body & Spa, improving contract terms
- Developed and implemented Key Performance Indicators (KPIs) to monitor the auto group's growth and performance.
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
- Improved team efficiency by implementing agile project management methodologies and streamlining communication channels.
Client Solutions Advisor
CCC Intelligent Solutions
03.2020 - 01.2023
- Providing regular servicing and communication to assigned repair facilities and dealers (Over 50 clients), providing updates on industry items, events and CCC developments
- SaaS driven with set KPIs
- Provide training and support for product updates, generate opportunities for new and existing customers for new and add-on products to drive revenue growth in assigned territory and assist in the A/R process.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any arising issues or concerns.
- Demonstrated adaptability by quickly learning new software tools and technologies, enhancing efficiency and effectiveness in delivering client solutions.
Auto Damage Adjuster
GEICO
05.2017 - 03.2020
- Provided outstanding customer service and efficiently handled case files
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Interacted directly with customers while working in the field
- Inspected and assessed vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods and other natural disasters
- Estimated the cost of vehicle repairs, negotiated equitable settlements, and issued payments
- Possessed strong attention to details and effectively managed time and resources
- Worked with multiple external stakeholders such as, body shops, rental partners, part suppliers and specialty vendors.
Office and Travel Expense Coordinator
Cook Ross Inc
09.2015 - 04.2017
- Responsible for the daily operation of running the office, handling, and processing all expenses for our employees as well assisting with accounts receivable
- Supported and organized all special events for staff and clients as well as utilized administrative office and project management skills
- Lead support for the executive management team.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Claims Service Representative
GEICO
07.2014 - 09.2015
- Responsible for handling and processing claims for policy holders
- Evaluating all information to determine how the claim should be handled
- Examined photographs and statements to determine liability to handle the life of the claim further properly.
- Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
- Utilized strong analytical skills to identify trends and patterns within claim data, leading to improved decision-making processes.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
Lead Administrative Assistant
MAMA GENA'S SCHOOL OF WOMANLY ARTS
09.2013 - 07.2014
- Executed all administrative tasks, managed the CEO's personal and professional calendar, handled all travel arrangements (flights, cars, hotels), prepared all details for clients and guests (business and private), filed and organized all paperwork (personal receipts, notes, outlines), organized special events and outings, and assisted with the production and the education of the team.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
Division Advisor
UNIQLO
01.2011 - 01.2014
- Provided secretarial support to three management teams, greeted visitors, maintained daily office operations
- Assisted with travel arrangements and reimbursements and updated monthly spreadsheets for tracking of ordered office supplies, prepared correspondence, maintained files, and handled other assigned duties.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
B.A. (Pending) - Political Science and Business Management
HOFSTRA UNIVERSITY
Hempstead, NY 01.2007 - 1 2010
Skills
Salesforce
undefinedCertification
Project Management for Learning Professionals Certificate, certified by the Association for Talent Development
Affiliations
Washington, D.C. Real Estate Salesperson License#SP200205956 (NRA, GCAAR) Exp. 8/31/2023
Timeline
Director of Project Management & Operations
Peotter's Auto Group
01.2023 - Current
Client Solutions Advisor
CCC Intelligent Solutions
03.2020 - 01.2023
Auto Damage Adjuster
GEICO
05.2017 - 03.2020
Office and Travel Expense Coordinator
Cook Ross Inc
09.2015 - 04.2017
Claims Service Representative
GEICO
07.2014 - 09.2015
Lead Administrative Assistant
MAMA GENA'S SCHOOL OF WOMANLY ARTS
09.2013 - 07.2014
Division Advisor
UNIQLO
01.2011 - 01.2014
B.A. (Pending) - Political Science and Business Management
HOFSTRA UNIVERSITY
01.2007 - 1 2010
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