Khoy Mcintire
Denver
Summary
Detail-oriented Inside Sales Associate with strong skills in sales order processing and effective communication. Committed to enhancing customer satisfaction through personalized service and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Inside Sales Associate
The Deck Superstore
Commerce City
03.2023 - Current
- Managed customer inquiries and provided product information for deck solutions.
- Guided clients in selecting materials and design options for outdoor projects, enhancing project satisfaction.
- Conducted follow-up communications to ensure customer satisfaction and address concerns.
- Collaborated with the marketing team to promote new products and seasonal offers.
- Delivered personalized service by understanding individual customer needs and preferences.
- Coordinated with suppliers to ensure timely delivery of products for client projects.
- Participated in team meetings to discuss sales strategies and improve service quality.
- Generated quotes for prospective customers, aligning with their needs and budget requirements to facilitate decision-making.
- Attended trade shows and other events as needed for lead generation purposes.
- Followed up with prospects who had expressed interest in our products or services.
- Cultivated relationships with new and existing customers, contributing to sales growth and customer loyalty.
Inside Sales/Customer Service Representative
Decks Direct
Plymouth
04.2017 - 03.2023
- Assisted customers with product selections and inquiries about decking solutions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and managed inventory using company software, ensuring accurate and timely fulfillment.
- Coordinated with shipping departments to ensure timely delivery of products.
- Trained new staff on customer service protocols and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction and loyalty.
- Assisted customers with selection, ordering, billing, returns, exchanges, and technical support to enhance overall experience.
Receptionist
Boise Cascade
Lakeville
09.2014 - 04.2017
- Managed front desk operations and maintained welcoming environment for visitors.
- Answered multi-line phones, directing calls to appropriate departments to enhance communication flow.
- Delivered excellent customer service while assisting internal and external customers, contributing to a positive experience.
- Scheduled appointments and coordinated meetings for staff members regularly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents.
- Organized files and documentation, ensuring easy access for team members.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Basic Training/AIT - Cook
National Guard
Fort Leonard Wood, MO12-1998
High School Diploma -
Modesto High
Modesto, CA06-1998
Skills
- Sales order processing
- Payment processing
- Sales closing
- Product knowledge
- Customer support
- Attention to detail
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
- Organized and meticulous
- Cheerful and energetic
Languages
Cambodian
Professional
Affiliations
Making beanies and donating them to children in need.
Timeline
Inside Sales Associate
The Deck Superstore
03.2023 - Current
Inside Sales/Customer Service Representative
Decks Direct
04.2017 - 03.2023
Receptionist
Boise Cascade
09.2014 - 04.2017
Basic Training/AIT - Cook
National Guard
High School Diploma -
Modesto High