Khelan Moses
Cannabis Industry
Denver
Summary
Dynamic Lead Bud Tender with proven track record at Wolfpac Cannabis, enhancing operational efficiency and customer satisfaction. Leveraged THC understanding and exceptional communication skills to develop a loyal customer base and mentor team members. Achieved notable sales increases through strategic merchandising and superior service, maintaining regulatory compliance with an impressive accuracy rate.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Lead Budtender
Cookies
09.2022 - 09.2024
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Participated in community outreach events representing the dispensary positively within local communities.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Organized special events and promotions to attract new customers while retaining existing clientele base.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Managed high volume of cash with 100% accuracy rate.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Lead Bud Tender
Wolfpac Cannabis
03.2022 - 09.2022
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Monitored security to protect employees, customers and property.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Bud Tender
Altitude The Dispensary
09.2020 - 03.2022
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Checked guests' photo identification for validity and age requirements.
- Managed high volume of cash with Number% accuracy rate.
- Increased business sales utilizing Product or Service knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
Education
Diploma -
Lee High School
Midland, Tx 08.2008 - 05.2011
Skills
Multitasking Abilities
Data Entry
Excellent Communication
Organization and Time Management
Planning and Coordination
Problem-Solving
Written Communication
Teambuilding
Cash register operation
Organization
Microsoft applications proficiency
THC understanding
Discussing cannabis
Counting money
Self-Motivated
Timeline
Lead Budtender
Cookies
09.2022 - 09.2024
Lead Bud Tender
Wolfpac Cannabis
03.2022 - 09.2022
Bud Tender
Altitude The Dispensary
09.2020 - 03.2022
Diploma -
Lee High School
08.2008 - 05.2011
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