Khadijah O'Rourke
Denver
Summary
Customer-focused Head Bartender with 13 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Overview
16
16
years of professional experience
Work History
Head Bartender
Peak Beverage Catering
12.2022 - Current
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
On site Airbnb and RV rentals manager
Swanson LLC
12.2018 - Current
- On site Airbnb and RV rentals manager
- Implemented rental asset processes and cleanliness standards.
- Updated company database with new property listings or added amenities.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Executed sales and marketing initiatives to increase revenue for company.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Lead Server
Citrus Breakfast and Lunch
09.2016 - 12.2017
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and safe work environment.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Cultivated warm relationships with regular customers.
Head Waitress/Staff Leader
Brass Bell Restaurant and Lounge
04.2015 - 03.2017
- Maintained positive customer satisfaction by implementing proactive approaches to feedback and suggestions.
- Responsible for leading and training staff teams comprised of new hires and existing employees resulting in enhanced staff skill sets and customer experiences.
- Demonstrated assertive approach to prospective and existing clients to improve both short and long term relations, thus providing our organization with opportunities to forecast yearly profit margins.
- Organized roles, defined responsibilities, and delegated duties to multiple team members which ensured effective and efficient flow of services to our customers.
- Increased sales significantly by upselling higher-end products to customers.
Bartender/Cocktail/Bottle Service
Sky Bar At The Hilton
01.2015 - 12.2015
- Assure that every hotel guest was happy with the pool and lounge area, set up bed if needed, deliver food from downstairs etc
- Once opened as a night club we were responsible for all setup and breakdown of Skybar
- EG Turn day bar into a nightclub, set up bottle service beds in preparation for the night
- Decorate for any events or special parties, birthdays and or events going on at the oceanfront that weekend
- Upsell During bottle service hours was always a must
- Keeping a steady pace with all bed guests and making sure that they never had an empty drink
Bartender
Retro Café
04.2011 - 10.2015
- Responsible for creative events, promotions and parties.
- Top sales bartender and party coordinator responsible for prices including beverages, tickets/door entry, entertainment and decorations.
- Maintained restaurants cleanliness while keeping inventory on a twice-weekly basis to ensure sales profit.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Waitress/Banquet Staff
Gordon Beirsch
12.2014 - 08.2015
- Responsible for becoming familiar with the process of brewing beer and assisting in brewery tours for customers.
- Creative beer and food pairing based on our own knowledge of food and beverages.
- Maintained constant teamwork with entire staff as required by management, to ensure full customer happiness and short ticket time throughout the entire restaurant Back of House and Front of House.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Event Manager
Resort Management Inc.
04.2013 - 03.2015
- Head bartender and hiring the manager for all events.
- Responsible for maintaining a consistent and punctual staff, creating schedule, picking uniforms for staff, payroll and distributing pay checks.
- Worked diligently with Liquor and Beer Reps to compose cocktail menus and prices to adhere to all customers.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Bartender and Server
Chicho's Pizza
05.2009 - 01.2013
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School -
Green Run High School
Virginia Beach, VA05.2007
Skills
- Superb communicator
- Motivator
- Team coordination
- Effective communication
- Budget analysis
- Performance evaluation
- Interpersonal skills
- Safe alcohol service
- Cost control
- Sanitation
- Customer service
- Mixology
- Safe food handling procedures
- Tenant screening
- Property showings
- Rental agreement
Timeline
Head Bartender
Peak Beverage Catering
12.2022 - Current
On site Airbnb and RV rentals manager
Swanson LLC
12.2018 - Current
Lead Server
Citrus Breakfast and Lunch
09.2016 - 12.2017
Head Waitress/Staff Leader
Brass Bell Restaurant and Lounge
04.2015 - 03.2017
Bartender/Cocktail/Bottle Service
Sky Bar At The Hilton
01.2015 - 12.2015
Waitress/Banquet Staff
Gordon Beirsch
12.2014 - 08.2015
Event Manager
Resort Management Inc.
04.2013 - 03.2015
Bartender
Retro Café
04.2011 - 10.2015
Bartender and Server
Chicho's Pizza
05.2009 - 01.2013
High School -
Green Run High School
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