Keysha Palmer
Aurora,CO
Summary
Conscientious and compassionate professional skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Wanting to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
GM Team Lead
Target
04.2023 - Current
- Enhance department efficiency by streamlining processes and implementing time-saving strategies.
- Lead a team of professionals to consistently achieve or exceed performance targets.
- Implement cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluate employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Establish clear performance expectations for staff members which led to increased accountability.
Coach
Walmart
09.2022 - 04.2023
- Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Model and demonstrate exceptional customer service standards to store associates; ensuring customer needs, complaints, and issues are successfully resolved.
- Lead and develop teams effectively by teaching, training, and actively listening to associates.
Human Resource Manager - People Lead
Walmart
10.2019 - 09.2022
- In charge of recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs for over 300 associates.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Conducted E-verify checks to verify work eligibility of newly hired and rehired associates. Provided answers to I-9 and E-verify questions as well as explaining policies and procedures.
- Motivated employees through special events and incentive programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Develop, communicate and implement HR practices and action plans to meet business needs by collaborating with managers, associates and customers.
- Support and advocate for associates by modeling Walmart core values; striving to ensure excellence and respect are incorporated into daily routines, store meetings and communications.
- Participated in activities associated with management of workplace health and safety. Identification and reporting of health and safety risks, accidents, incidents, injuries, property damage and mishaps at workplace.
- Identified, investigated and documented compliance violations and recommended corrective measures.
Dental Office Manager
Pacific Dental Services
03.2017 - 09.2019
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Department Manager/Assistant Manager
Walmart
11.1998 - 03.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Education
No Degree - Criminal Science
Fort Lewis College
Durango, COSkills
- Recruitment, Hiring and Firing
- Training and Development
- Onboarding
- Workforce Planning
- Personnel Leadership
- Talent Management
- Experience with Workday
- E-verify
Timeline
GM Team Lead
Target
04.2023 - Current
Coach
Walmart
09.2022 - 04.2023
Human Resource Manager - People Lead
Walmart
10.2019 - 09.2022
Dental Office Manager
Pacific Dental Services
03.2017 - 09.2019
Department Manager/Assistant Manager
Walmart
11.1998 - 03.2017
No Degree - Criminal Science
Fort Lewis College
Similar Profiles
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Adam WardAdam Ward
Closing Team Lead at TargetClosing Team Lead at Target
Artanyia GauthierArtanyia Gauthier
Human Resources Executive Team Leader at TargetHuman Resources Executive Team Leader at Target