Phython
Kevin Sebastian Saenz Cadena
Electronic Engineering Student
Bogotá
Summary
I am a dynamic sales professional with a proven track record at Cells2go and Artesanías El Bodegón, excelling in customer service and product knowledge. Adept at upselling and cross-selling, I consistently reach sales targets while encouraging strong customer relationships. My technical expertise and adaptability ensure efficient problem-solving and enhanced customer satisfaction. Prepared to embrace new challenges and quick to adapt to changing environments, I outstand at learning product lines and sales processes rapidly.
Experienced in customer service, inventory management, and sales, I utilize effective communication skills to assist customers and recommend products, enhancing their shopping experience. Knowledgeable in maintaining an organized and clean shop environment to ensure efficient operations and customer satisfaction. With strong interpersonal skills and a positive attitude, I am ready to excel in a retail environment, eager to learn, and committed to leveraging my communication and organizational abilities to have exellent results.
Overview
1
1
year of professional experience
1
1
Certification
3
3
Languages
4
4
years of post-secondary education
Work History
Shop Seller
Cells2go
04.2024 - 06.2024
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Contributed to the achievement of sales targets by consistently meeting or exceeding individual performance goals.
- Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted thorough research on products prior to recommending them to customers, ensuring accurate information was provided at all times.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Cell Phone Technician
Cells2go
04.2024 - 06.2024
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
- Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Completed quality and fraud inspections on cell phones.
- Streamlined repair processes for faster turnaround times and improved customer retention.
- Developed troubleshooting guides for common cell phone issues, expediting diagnosis process for technicians.
- Erased user data, debugged application issues and refurbished devices for resale.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
- Conducted regular quality checks on repaired devices, ensuring long-lasting functionality postrepair.
- Educated customers on proper device care and usage to minimize future repairs or malfunctions.
- Demonstrated expertise in servicing various brands of cell phones, expanding clientele base due to diverse skill set.
- Collaborated with team members to quickly resolve complex technical problems for clients.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Applied external accessories such as screen protectors, skins and more.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
Seller
Artesanias El Bodegon
10.2023 - 12.2023
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
- Resolved customer complaints promptly to maintain a positive brand image.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Science - Electronic Engineering And Systems Engineering
Los Andes University
Bogotá, Colombia 05.2001 -
High School Diploma -
Liceo De Colombia Bilingue
Bogotá, Colombia 01.2020 - 12.2023
Skills
Product demonstration
Stock replenishment
Brand representation
Social media marketing
Upselling strategies
Budgeting and finance
Cross-selling techniques
Customer service
Customer engagement
Competitive
Technical knowledge
Adaptability and flexibility
Team collaboration
Sales trends
Customer assistance
Friendly and helpful
Problem-solving abilities
Team leadership
Honest and dependable
Multitasking
Excellent communication
Software
Certification
IELTS
Interests
Technology
Businesses
Sports
Cars and motorbikes
Video Games
Timeline
Shop Seller
Cells2go
04.2024 - 06.2024
Cell Phone Technician
Cells2go
04.2024 - 06.2024
IELTS
12-2023
Seller
Artesanias El Bodegon
10.2023 - 12.2023
High School Diploma -
Liceo De Colombia Bilingue
01.2020 - 12.2023
Bachelor of Science - Electronic Engineering And Systems Engineering
Los Andes University
05.2001 -