Kevin Mateo Kelly Giraldo
Bello
Summary
Engaging, patient and proactive customer service agent with 4+ years of experience responding to all types of customer inquiries. Willing to work under pressure and keep the highest level of customer service. Can easily adapt to a constantly changing environment and improve my performance with teamwork.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance S.A.S (LOB Rebel)
Medellín
10.2016 - 12.2019
- Answered to a constant flow of customer requests via phone calls or email to support their product-related questions.
- Maintained customer satisfaction by properly addressing concerns and meeting customer needs.
- Trained new employees prioritizing the maintenance of quality standards for the improvement of the KPI's, teaching them the fundamental procedures to assist customers.
- Basic knowledge in the trainer role.
Technical Service Representative
Teleperformance S.A.S (LOB Amazon)
Medellín
06.2020 - 08.2021
- Provided after-sales support on Amazon's digital products and services (Kindle, Prime Video). Handled negotiated funds with customers according to the policies.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained service quality standards beyond 95% (5% more than the average percentage required by the company).
- Used remote login tools to assist clients with technical and product questions.
Legal Intake Specialist – Reviewer and Processing Specialist
Solvo Global S.A.S
09.2021 - 12.2022
- Reviewed applications made by Legal Intakes to make sure the data was correct and consistent.
- Answered calls from new leads and asked filter questions to confirm if we could represent them under our guidelines and policies.
- Provided referrals if a lead was not eligible to be a client.
- Reviewed and compared documents (IDs, contracts) with the information located in the database to process the applications and turn them into cases.
Logistics Specialist
Hubtek
Medellín
02.2023 - 07.2023
- Maintained direct contact with customers to make sure all inquires were resolved.
- Monitored and organized logistics documents, bills of lading, delivery receipts and shipping labels.
- Improved lines of communication between company and customers.
Data Entry Analyst/Sales Support Specialist
Nearhands (Inxeption)
Medellín
08.2023 - 03.2024
- Performed data entry into multiple databases and spreadsheets accurately and efficiently.
- Implemented quality control measures to detect errors before entering into the system.
- Supported data entry across departments as requested, switching promptly to new projects.
- Maintained up-to-date knowledge of company products, services, pricing policies, promotions, competitors.
Education
Digital Design
Politécnico De Colombia
07.2020
High School Diploma -
Institución Educativa Villa Del Sol
12.2013
Some College (No Degree) - Philosophy
Universidad De Antioquia
Skills
- Computer Proficiency
- Negotiation Tactics
- Policy and Procedure Adherence
- Data Entry
- Positive and Professional
- Office Suite
- Adobe Illustrator
- Adobe Photoshop
- Technical Support
Languages
Spanish
First Language
English
Advanced
C1
References
Mark Erikson Kelly Pérez
Refriartico
Product Engineering Manager
Phone: 314 426 55 01
Diana Marcela Montes Bermudez
Proquident
Business Intelligence Manager
Phone: 321 707 46 77
Timeline
Data Entry Analyst/Sales Support Specialist
Nearhands (Inxeption)
08.2023 - 03.2024
Logistics Specialist
Hubtek
02.2023 - 07.2023
Legal Intake Specialist – Reviewer and Processing Specialist
Solvo Global S.A.S
09.2021 - 12.2022
Technical Service Representative
Teleperformance S.A.S (LOB Amazon)
06.2020 - 08.2021
Customer Service Representative
Teleperformance S.A.S (LOB Rebel)
10.2016 - 12.2019
Digital Design
Politécnico De Colombia
High School Diploma -
Institución Educativa Villa Del Sol
Some College (No Degree) - Philosophy
Universidad De Antioquia
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