Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kevin Camilo Cano Betancourth

Kevin Camilo Cano Betancourth

Customer SERVICE PROFESSIONAL
Bogotá

Summary

Customer service professional with proven track record in delivering exceptional client support. Expertise in managing inbound and outbound calls, ensuring customer satisfaction through effective problem-solving. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills.

Professional with strong background in call center operations and training. Skilled in developing effective training programs, enhancing team performance, and driving operational success. Focused on fostering collaboration, adaptability, and achieving measurable results. Proven ability to engage teams, implement best practices, and ensure seamless transitions in dynamic environments.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Assistant Waiter

Nom Nom
09.2024 - 04.2025
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Participated in team meetings to discuss menu changes, share feedback, and improve overall service quality.

Bartender Assistant

Mamavon
04.2024 - 08.2024
  • Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
  • Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
  • Assisted with opening and closing procedures, maintaining a clean and organized workspace.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Collaborated with bartenders to create new cocktail recipes, increasing menu variety and appeal.

Call Center Trainer

Colombian Outsoursing Solutions
10.2022 - 10.2023
  • Achieved higher trainee retention rates through continuous feedback and coaching sessions.
  • Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
  • Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
  • Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
  • Enhanced trainee performance by implementing customized training modules tailored to individual needs.
  • Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.
  • Created interactive e-learning modules for remote trainee accessibility, promoting flexible learning options.
  • Optimized training schedules to maximize resource utilization while minimizing downtime for employees.

Call Agent

Colombian Outsoursing Solutions
10.2021 - 09.2022
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
  • Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
  • Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
  • Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
  • Demonstrated expertise in navigating complex computer systems seamlessly to access vital information during live calls quickly.

Education

No Degree - English Education

London School Of Commerce Malta
Malta
07-2024

High School Diploma -

Ingabo
Bogotá, Colombia
12-2019

Skills

CRM software

Resolving issues

Fluency in multiple languages

Excellent communication

Team collaboration

Active listening

Problem-solving abilities

Multitasking

Time management abilities

Client service

Timeline

Assistant Waiter

Nom Nom
09.2024 - 04.2025

Bartender Assistant

Mamavon
04.2024 - 08.2024

Call Center Trainer

Colombian Outsoursing Solutions
10.2022 - 10.2023

Call Agent

Colombian Outsoursing Solutions
10.2021 - 09.2022

No Degree - English Education

London School Of Commerce Malta

High School Diploma -

Ingabo
Kevin Camilo Cano BetancourthCustomer SERVICE PROFESSIONAL