Kevin Vazquez
Colorado Springs
Summary
Dynamic professional with extensive experience as a Correctional Officer at Spring Creek Youth Service Center, skilled in emergency response and conflict resolution. Proven ability to maintain safety and order while fostering positive inmate interactions. Adept at utilizing critical thinking and first aid training to enhance facility operations and support rehabilitation efforts. As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
Spring Creek Youth Service Center
01.2023 - Current
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
- Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
- Enforced rules and regulations consistently while treating all inmates with fairness and respect
- Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary
- Performed searches on individuals, cells, vehicles, or other areas as required by standard procedures or suspicion of illegal activity
- Documented all incidents, observations, and interactions in detailed reports for administrative purposes
- Participated in ongoing training programs to enhance knowledge of corrections policies, procedures, crisis intervention techniques, and self-defense tactics
- Collaborated with fellow officers to develop strategies for managing difficult or high-risk individuals within the facility
- Implemented effective communication skills to diffuse conflicts among inmates through mediation techniques when possible
- Monitored surveillance cameras and alarm systems to detect any unauthorized activities or potential security breaches
- Provided support during inmate rehabilitation programs by facilitating educational classes or vocational training opportunities
Operations Manager
Verizon
02.2021 - 12.2022
- Overseeing budgets and any changes in budgets;
- Taking care of inventory checks and stock control;
- Making sure that all safety regulations and other company policies are followed;
- Documenting procedures;
- Reporting on any changes in the company’s processes;
- Shaping and managing teams and projects;
- Monitoring overall productivity and implementing new strategies for increasing efficiency;
- Reviewing workloads and human resources to make sure that the company’s objectives are met;
- Ensuring employee satisfaction;
- Supporting all functions inherent in the business to work together effectively.
Senior Service Advisor
Service King Collision Center
12.2016 - 12.2022
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service at all times and create ongoing relationships with customers
Senior Service Advisor
Caliber Collision
01.2013 - 05.2020
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service at all times and create ongoing relationships with customers
Customer Service Representative
Firstsource Solutions
02.2012 - 01.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service protocols.
- Assisted customers with account inquiries and transaction processing to enhance service experience.
- Resolved customer issues efficiently, ensuring satisfaction and retention through effective communication.
- Educated clients on banking products and services, increasing product knowledge among customers.
- Analyzed customer feedback to identify trends and recommend service improvements for better client engagement.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
Education
No Degree - Criminal Justice
Pikes Peak Community College
Colorado Springs, CO05-2013
High School Diploma -
Mitchell High School
Colorado Springs, CO05-2011
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Inmate supervision
- Correctional facility procedures
- Customer service
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- AED operation
- CPR certified
- First aid
Certification
- First Aid Training - Current
- CPR - Current
- Collision Estimator - March 2013- December 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Correctional Officer
Spring Creek Youth Service Center
01.2023 - Current
Operations Manager
Verizon
02.2021 - 12.2022
Senior Service Advisor
Service King Collision Center
12.2016 - 12.2022
Senior Service Advisor
Caliber Collision
01.2013 - 05.2020
Customer Service Representative
Firstsource Solutions
02.2012 - 01.2013
No Degree - Criminal Justice
Pikes Peak Community College
High School Diploma -
Mitchell High School