Kevin Pinzon
Bogotá,DC
Summary
Professional in Modern Languages with emphasis on Business Administration. I currently have over 7 years of experience under the BPO Industry, both operative and administrative positions. Capacitated in leading teams and developing their aptitudes and strengths.
I'm known for my adaptation to any change and to any work environment, as well as the creativity to assume new challenges and experiences. I have the condition of learning all the time and fulfill obligations with transparency and morality.
I'm a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Advocate Member Service Representative
Optum
08.2022 - 02.2024
- Managed a high volume of inbound calls, ensuring timely assistance to customers with various needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in ongoing training programs, staying up-to-date on industry trends and best practices in customer service.
Team Leader Intern
24-7 Intouch
05.2020 - 05.2022
- Coordinated project tasks for successful completion within deadlines.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity and growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Ensured compliance with company policies and industry regulations by enforcing best practices within the team.
- Implemented training programs to enhance team skills and knowledge in relevant subject matter or technology tools.
Customer Service Supervisor
Sutherland Global Services
03.2018 - 01.2020
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Teleperformance
02.2015 - 08.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by addressing and resolving complex inquiries promptly and professionally.
Education
Associate of Arts - Astrology And Coaching
Leandro Liptak
Online11.2024
Modern Languages - Languages
ECCI University
Bogotá, Colombia01.2017
Skills
- Personable and friendly
- Creativity and Flexibility
- Stress Tolerance
- Personal Development
- Motivational Techniques
- Customer Service
- Verbal and written communication
- Feedback Delivery
- Individualized Coaching
- Meeting Management
Timeline
Advocate Member Service Representative
Optum
08.2022 - 02.2024
Team Leader Intern
24-7 Intouch
05.2020 - 05.2022
Customer Service Supervisor
Sutherland Global Services
03.2018 - 01.2020
Customer Service Representative
Teleperformance
02.2015 - 08.2017
Associate of Arts - Astrology And Coaching
Leandro Liptak
Modern Languages - Languages
ECCI University
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