Kevin Piedra
Monument
Summary
Dedicated and results-driven Maintenance Manager with years of experience in multifamily residential property maintenance. Skilled in leading maintenance teams, managing preventive and corrective maintenance, coordinating vendors and contractors, and ensuring resident satisfaction. Recognized for strong leadership, budget management and delivering cost effective maintenance solutions.
Overview
8
8
years of professional experience
Work History
Service Manager
Thompson Thrift Development Inc.
Monument, CO
03.2024 - Current
- Oversee daily operations and staff performance to ensure efficiency and tenant satisfaction.
- Developed and implemented training programs to enhance team skills and service quality.
- Streamlined communication channels between departments, improving coordination on project timelines.
- Analyzed residents feedback to identify areas for service improvement, enhancing overall client experience.
- Managed vendor relationships, negotiating contracts for services and supplies effectively.
- Established standard operating procedures, ensuring compliance with industry regulations and safety protocols.
- Led team meetings to discuss objectives, address concerns, and foster a collaborative work environment.
- Monitored inventory levels and coordinated supply orders to maintain operational efficiency without delays.
- Resolved residents complaints in professional and timely manner.
- Resolved escalated residents complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with residents to discuss service needs and offer available solutions.
Service Technician
Mission Rock Residential
Colorado Springs, CO
09.2021 - 03.2024
- Diagnosed and resolved maintenance issues in residential units efficiently.
- Performed routine inspections to ensure compliance with safety standards.
- Assisted residents with service requests, providing timely solutions.
- Collaborated with team members to streamline repair workflows and reduce downtime.
- Trained new technicians on best practices for equipment handling and maintenance procedures.
- Implemented preventative maintenance plans, enhancing operational efficiency across properties.
- Managed inventory of tools and supplies, ensuring availability for repair tasks.
- Conducted thorough documentation of service activities for accurate record-keeping and reporting.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Lead Maintenance Technician
OHM Operating
Borger, TX
08.2018 - 07.2021
- Supervised maintenance operations, ensuring compliance with safety regulations and operational standards.
- Developed and implemented preventive maintenance programs to enhance equipment reliability.
- Conducted root cause analysis to identify and resolve recurring equipment failures effectively.
- Managed inventory of maintenance supplies, optimizing procurement processes for efficiency.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
- Kept grounds clean and maintained landscaping by removing debris, watering and mowing.
Education
High School Diploma -
Borger High School
Borger, TXSkills
- EPA universal certification
- CPO Certified
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Employee training and development
- Goal oriented
- Budget control
Timeline
Service Manager
Thompson Thrift Development Inc.
03.2024 - Current
Service Technician
Mission Rock Residential
09.2021 - 03.2024
Lead Maintenance Technician
OHM Operating
08.2018 - 07.2021
High School Diploma -
Borger High School