KEVIN LOZANO
Resumen profesional
I am a dedicated professional with a strong work ethic and a passion for achieving results. I believe in the power of collaborative teamwork to maximize outcomes
Datos destacados
9
9
years of professional experience
Experiencia
Intake Specialist
Pacin Levine
Pereira, Risaralda
2025.05 - 2026.05
- Served as the primary point of contact for prospective clients, managing high-volume inquiries and providing professional initial consultations.
- Conducted detailed incident screenings by gathering and documenting critical case information regarding motor vehicle and personal injury accidents.
- Presented comprehensive case summaries to attorneys for merit evaluation and approval of new client representation.
- Facilitated the onboarding process by explaining retainer agreements, including contingency fee structures and legal obligations, to ensure full client transparency.
- Coordinated medical treatments for clients by managing schedules via online portals and direct phone communication with healthcare providers
Administrative Assistant / Accounting
KREATIV MEDIA PARTNERS
México City
2024.10 - 2025.03
- Managed day-to-day administrative operations for a talent agency representing actors across the US, including scheduling and coordinating Google Meetings, providing professional phone support, processing and reconciling actor payments via Zelle and Venmo, and accurately compiling financial data in spreadsheets for the accounting department.
- Additionally, processed checks, reported payments to accounting, and tracked commission payments, ensuring timely and accurate financial reporting.
Accounts Receivable / Load planner
HUBTEK-CONCEPT LOGISTIC
Buffalo, NY
2022.02 - 2024.08
- As an Accounts Receivable and Load Planner, I managed a variety of responsibilities, including: responding to customer load inquiries via email; daily tracking and tracing of shipments to ensure on-time pickup and delivery; scheduling warehouse appointments; coordinating weekly carrier paperwork collection for accounting processing; and performing accounts receivable tasks such as invoicing, payment tracking, and resolving billing discrepancies to ensure timely collection of outstanding balances.
- Remote - Based in Buffalo NY, USA
Billing Specialist & Logistics coordinator
LYNXUS S.A - TRANSPORTATION ONE
Medellín
2020.02 - 2021.11
- Managed appointment scheduling for warehouse operations and facilitated efficient communication with drivers and dispatchers to confirm arrival times, contributing to streamlined track and trace processes.
- Additionally, handled manual billing processes, ensuring accurate invoices and timely processing of charges.
- Utilized CRM software and Salesforce to maintain detailed records, track customer interactions, and support sales teams in managing client relationships, thereby enhancing overall operational efficiency and customer satisfaction.
Billing specialist / Customer service
ACCEDO 24/7 - AT&T and DIRECTV
Pereira
2017.08 - 2019.07
- Resolved complex billing inquiries and efficiently managed service cancellations for AT&T and DIRECTV customers, consistently ensuring high levels of customer satisfaction.
- Utilized CRM and Salesforce platforms for manual billing tasks, demonstrating a comprehensive understanding of customer account management.
Formación
HIGH SCHOOL -
I.E LOS ANDES
DosquebradasEnfatiza tus habilidades clave
- Critical Thinking
- Leadership
- Work organization
- Effective time management
- Teamwork
- Attention to detail
- Excellent oral and written communication
- Ability to prioritize tasks
Cronología
Intake Specialist
Pacin Levine
2025.05 - 2026.05
Administrative Assistant / Accounting
KREATIV MEDIA PARTNERS
2024.10 - 2025.03
Accounts Receivable / Load planner
HUBTEK-CONCEPT LOGISTIC
2022.02 - 2024.08
Billing Specialist & Logistics coordinator
LYNXUS S.A - TRANSPORTATION ONE
2020.02 - 2021.11
Billing specialist / Customer service
ACCEDO 24/7 - AT&T and DIRECTV
2017.08 - 2019.07
HIGH SCHOOL -
I.E LOS ANDES