Kevin Higginbotham
Aurora,CO
Summary
To leverage my experience and skills as a dispatcher to contribute effectively to the University of Colorado Police Dispatch team.
Professional communication specialist with strong focus on team collaboration and achieving results. Skilled in troubleshooting, installing, and maintaining communication systems, ensuring seamless connectivity. Adaptable and reliable, consistently meeting changing needs and priorities. Known for technical expertise, problem-solving abilities, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Dispatch Communication Technician
University of Colorado Police Department
06.2023 - Current
- Managed communication and dispatch operations.
- Experienced in ARMS & CAD systems.
- Trained in using FLOCK, CCURE, and Avigilon systems.
- Knowledgeable in CBI procedures.
- Completed CIT training.
- Customer Orientated
- Answer Non-emergency telephone inquiries from citizens and provided appropriate referrals as needed.
- Familiarized self with street names, geographical location, landmarks local business and government, offices within jurisdiction area.
- Assessed caller needs quickly and accurately by listening attentively and following established protocol.
- Maintained detailed documentation of all work performed, enabling efficient knowledge transfer between technicians.
- Work 40 hours a week doesn't include overtime hours
Lead Security Officer
University of Colorado Police Department
03.2012 - 05.2023
- Supervised security operations and ensured the safety of the campus community.
- Certified in CPR and First Aid.
- Trained new security officers as a Field Training Officer.
- Proficient in ARMS & CAD systems.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
Education
Skills
- ARMS
- CAD systems
- FLOCK
- CCURE
- Avigilon systems
- Communication skills
- Organizational skills
- Training
- Supervision
Education Certifications
- CPR/First Aid Certificate
- CIT Training
Certification
- CIT CERTIFICATE
- CPR/ FIRST AID CERTIFICATE
Timeline
Police Dispatch Communication Technician
University of Colorado Police Department
06.2023 - Current
Lead Security Officer
University of Colorado Police Department
03.2012 - 05.2023
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