Kevin Farfan
Technical Consulting Engineer
Barranquilla
Summary
Cisco certified engineer with knowledge on network security, cloud security, content security, endpoint protection and detection, secure network access. Currently working as part of Cisco Technical Assistance Center (TAC).
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Tier 3 Cisco Technical Consulting Engineer | VPN
Foundever
Barranquilla
08.2023 - Current
- Manage and configure Cisco firewall appliances to protect the network from unauthorized access and cyber threats.
- Configure and maintain VPN solutions for secure remote access and site-to-site connectivity.
- Monitor network traffic and security events, analyze data, and respond to security incidents using Cisco security tools.
Tier 3 Cisco Technical Consulting Engineer | Email
Foundever
Barranquilla
06.2022 - 08.2023
- Lead case review sessions with the support team to assess past cases, identify recurring problems, and develop solutions and best practices.
- Stay up-to-date with the latest email security threats, trends, and Cisco ESA updates to better assist in case handling and escalations.
Tier 2 Cisco Technical Consulting Engineer | Email
SYKES
Barranquilla
06.2020 - 06.2022
- Diagnose and resolve complex email security issues.
- Act as a senior resource within the technical support team, being the go-to person for handling complex or escalated email security issues involving Cisco ESA.
- Mentor and provide guidance to less experienced support engineers, helping them develop their skills in Cisco ESA and email security
Tier 1 Cisco Technical Consulting Engineer | Email
SYKES
Barranquilla
01.2019 - 06.2020
- Provide technical support to customers who use Cisco ESA appliances for email security. Assist with installation, configuration, and troubleshooting of email security solutions.
- Respond to email security incidents, investigate email-related threats, and take corrective actions to mitigate risks.
Education
Bachelor of Science - Computer Science And Programming
Universidad Del Norte
Colombia, Atlantico 07.2012 - 12.2018
Skills
Engineering Reviews
TCP/IP
Technical issues analysis
Customer service expert
Engineering Analysis
Team player with the ability to work independently
Technical documents comprehension
Public Key Infrastructure (PKI), X509 certificates, SSL/TLS
Additional Information
- Andarledy Farfan
Father (Barranquilla-Colombia)
Contractor at COMERCIAL ALLAN S.A.S.
Phone : 3014067145
E-mail : tarzangarcia63@hotmail.com
- Deborah Garcia
Mother (Barranquilla-Colombia)
Lawyer
Phone : 3006211832
E-mail : deborahisabel@hotmail.com
- Douglas Garcia
Uncle (California-US)
Maintenance Chief
Phone : +1 678 508 6714
E-mail : douglasagarcia@hotmail.com
Certification
Cisco Certified Specialist - Security Core.
Timeline
Tier 3 Cisco Technical Consulting Engineer | VPN
Foundever
08.2023 - Current
Tier 3 Cisco Technical Consulting Engineer | Email
Foundever
06.2022 - 08.2023
Cisco Certified Network Professional Security (CCNP Security)
06-2021
Cisco Certified Specialist - Security Core.
10-2020
Tier 2 Cisco Technical Consulting Engineer | Email
SYKES
06.2020 - 06.2022
Tier 1 Cisco Technical Consulting Engineer | Email
SYKES
01.2019 - 06.2020
Bachelor of Science - Computer Science And Programming
Universidad Del Norte
07.2012 - 12.2018