Kevin Cooper
Thornton
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
IHOP
07.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
Raising Canes
01.2022 - 07.2023
- Managed crew for good throughput times not exceeding 2:45 seconds
- Built customer relations by doing table touches and resolving any issues the customer may have
- Assigned detailed cleaning tasks and layover tasks and followed through to ensure completion
- Collected and recorded data for the end of shift email sent to district manager and area leaders
Night Shift Manager
IHOP
06.2018 - 01.2022
- Managed restocking, cleaning and organizing of customer-facing and back-end areas
- Served types of customer needs and resolved problems to satisfaction
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
- Produced nightly audit reports and updates to maintain accurate business records
Education
Some College (No Degree) - Automotive Mechanics
Front Range Community College
Westminster, COHigh School Diploma -
Legacy High School
Broomfield, CO05.2004
Skills
- Workflow management
- Stock management
- Team Supervision
- Issue and conflict resolution
- Customer service focus
- Employee training
- Decision-making
Certification
Servsafe
Timeline
Shift Manager
IHOP
07.2023 - Current
Shift Manager
Raising Canes
01.2022 - 07.2023
Night Shift Manager
IHOP
06.2018 - 01.2022
High School Diploma -
Legacy High School
Some College (No Degree) - Automotive Mechanics
Front Range Community College
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