Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Softwares manejados:
Cronología

Kevin Alvarez Fuentes - Bkevalva

Concentrix        CVG        Customer       Management       Colombia       SAS
9
years of post-secondary education
3
years of professional experience

Professional in International business with ability to plan, coordinate and execute logistics processes, customer service and strategy planning. Great management of interpersonal relationships. A conscious man about the importance of human, economic, and physical resources; committed at work, and very competitive. Experience in leadership and staff management, a great ability and experience to investigate, analyze and process data for different projects.

Experiencia

Customer Service Associate

2 Years 5 Months
Amazon Operation Services Colombia S.A.S | Apartadó, antioquia | 2024.05 - Actual

Off-road driver support, frontline.

BUWG for payments area

SME for Off-road onboarding program W22 to W25

Customer Service Representative

1 Year 1 Month
Concentrix        CVG        Customer       Management       Colombia       SAS | Medellín, Antioquia | 2023.04 - 2024.05

Customer service, frontline, airline and GDS user

Floor Support, OCT 2023-MAY 2024

Asesoramiento a clientes indecisos sobre la compra de un producto determinado.

Atención a clientes para devoluciones o cambio de productos.

Oferta de los productos y servicios disponibles.

Oasis Park Restaurant Manager

1 Year 4 Months
Productora de Alimentos PA S.A. | Apartadó, Antioquia | 2021.10 - 2023.02

Customer service, logistics management, event organization, procurement coordination and inventory management, sales, activity supervision, personnel management, vendor management, resource management.

Formación

Professional Degree in International Business

University of Magdalena | Santa Marta, MAG | 2010.08 - 2017.12

Technological Specialist - Post degree - Economic Management of International Logistics

SENA | Apartadó, ANT | 2019.08 - 2020.11

Enfatiza tus habilidades clave

Customer Service
Conflict resolution
Analysis
Active listening
Know-how
Empathy
Negotiation ability
Commitment
Proactive
Adaptability
Investigation skills

Softwares manejados:

eFranco, Datasur, Sicex, Winpos, Winrest, Amadeus, SABRE, Genesys, AC3

Cronología

Customer Service Associate

Amazon Operation Services Colombia S.A.S
2024.05 - ActualRead More

Customer Service Representative

Concentrix        CVG        Customer       Management       Colombia       SAS
2023.04 - 2024.05Read More

Oasis Park Restaurant Manager

Productora de Alimentos PA S.A.
2021.10 - 2023.02Read More

SENA

Technological Specialist - Post degree from Economic Management of International Logistics
2019.08 - 2020.11Read More

University of Magdalena

Professional Degree in International Business
2010.08 - 2017.12Read More
Kevin Alvarez Fuentes - Bkevalva