Kevin Alvarado
Bilingual Agent
Cartagena
Summary
I am a creative and optimistic thinker passionate about exploring alternative solutions to problems. I excel in efficiency and organization, paying close attention to detail to ensure high-quality results. My experience working with a couple of companies based in the US has allowed me to engage with diverse customers and challenging personalities. Additionally, I have led teams, honing my ability to communicate clearly and effectively in both English and Spanish. This background enables me to connect naturally with business professionals and native speakers.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Team Leader, Nolan Transportation Group
Lean Solutions Group
05.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Overseeing a whole operation, managing several people under my supervision, training new hires, making reports monthly/needed, leading meetings and find different alternatives on what could work best.
- Leadership Team
Senior AP Specialist - Nolan Transportation Group
Lean Solutions Group
09.2021 - 05.2023
- Managed loads scheduled for payout under 1/2 net terms, ensuring timely and accurate payment processing.
- Audited and adjusted past-due loads, provided carriers with updates via phone and email.
Logistics Coordinator-Nolan Transportation Group
Lean Solutions Group
03.2021 - 05.2023
- Logistics Coordinator in Carrier Services within the shipping industry, responsible for providing payment status updates via phone and email. Inbound Calls.
Bilingual Customer Service Representative / Sales
Big Think Capital
08.2018 - 03.2021
- Provided working capital for businesses based in the US.
- Created leads and live transfer by outbound and inbound calls, selling loans.
- Handled confidential information from business owner statements with care, reviewing business bank statements to qualify applicants for loan approval and negotiate approved versus requested loan amounts
Bilingual Call Center Agent
Direct Connect Communications
09.2016 - 09.2018
- Creating interest via phone calls by qualifying customer for small business loans, doing leads and live transfer by outbound and inbound calls
- Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
Education
Associate of Applied Science - Bilingual Education
Centro Cultural Colombo Americano
Cartagena 01.2016 - 06.2017
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Client Service
Attention to Detail
Issue Resolution
Sales Skill
Communication
Timeline
Team Leader, Nolan Transportation Group
Lean Solutions Group
05.2023 - Current
Senior AP Specialist - Nolan Transportation Group
Lean Solutions Group
09.2021 - 05.2023
Logistics Coordinator-Nolan Transportation Group
Lean Solutions Group
03.2021 - 05.2023
Bilingual Customer Service Representative / Sales
Big Think Capital
08.2018 - 03.2021
Bilingual Call Center Agent
Direct Connect Communications
09.2016 - 09.2018
Associate of Applied Science - Bilingual Education
Centro Cultural Colombo Americano
01.2016 - 06.2017
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