Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
HOBBIES ALIGNED FOR CORPORATIVE WORLD
Languages
Timeline
Generic
Kevin Alexander Gómez Vásquez

Kevin Alexander Gómez Vásquez

Copacabana

Summary

Labor Technician in Accounting and Finance with experience in accounting, debt collection, and a B2 level of English proficiency. Dynamic and creative, accustomed to working under pressure, and skilled at building strong interpersonal relationships, facilitating teamwork. Highly motivated to achieve set objectives. Easily adaptable, with strong creative thinking and excellent problem-solving abilities. Experienced in personnel management, accounting databases, Oracle systems, AI implementation for process automation, Excel Query, and Power BI. Knowledgeable with background in leading collections teams to achieve targets and streamline processes. Proven success in implementing strategies that reduce delinquency rates and enhance customer communication. Demonstrated proficiency in team leadership and conflict resolution.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Collections Associate

UPS Global Business Service
04.2024 - Current
  • Strengthened teamwork and improvement through feedback sessions
  • Proposed client categorization to optimize team time, focusing on high delinquency clients
  • Implemented Salesforce queue "CollectionsUSSP" and new client categorization methodology "Low Customers"
  • Adapted quickly as team leader, providing strong support for team achievements
  • Established monthly balance cleanup process, achieving significant reductions
  • Tested and used new tools, integrating AI into processes
  • Reduced delays for reseller queue and improved dispute and invoice adjustment processes
  • Focused on priority cases to ensure important issues are addressed.
  • Manage a team of 10 people
  • Handle strategic and valuable accounts from the US
  • Team management, people management, escalation emails/calls
  • Payment plan proposals, payment agreements, customer solutions
  • Trend analysis, process automations
  • Tools: Excel, VBA, Power Query, AI, Word, Power Point, SalesForce, UPS Systems, Oracle, Outlook, Contai (Accounting softwares).

Intermediate Collections Associate

07.2023 - 04.2024
  • Promoted from intern to collector, demonstrating my skills
  • Created and implemented macros and tools to automate and optimize processes
  • Collected accounts with overdue debts exceeding one million dollars, reducing from 1.8M to 160K (90% reduction)
  • Resolved issues for important and priority clients
  • Achieved low correction rates in adjustments, earning Auto Approval status
  • Joined the audit team upon recommendation from my leader and supervisor
  • Prioritized and organized time effectively using the Eisenhower matrix
  • Held regular meetings with key clients, achieving effective account reconciliation
  • Showed interest in learning new procedures and reinforcing knowledge
  • Demonstrated strong problem-solving skills, essential for leadership
  • Adapted quickly to changes, ensuring positive results in a short time.

Finance & Accounting Intern

GBS Medellin
01.2023 - 07.2023
  • Analyzed balances between local and corporate accounting for monthly adjustments
  • Provided expense provisions and reversals for previous months
  • Explained the causation of fixed assets and depreciation
  • Drafted minutes for meetings led by me
  • Prepared working papers for exogenous information presentation to DIAN
  • Reviewed monthly reports and balances to identify inconsistencies
  • Analyzed cost variance and expenses by cost centers
  • Recognized and caused intercompany charges
  • Processed expatriate payroll
  • Responded to corporate requirements
  • Created new employees in accounting software
  • Supported quarterly financial statements
  • Assisted in VAT collection queries by AFRP
  • Created DLPs for respective processes
  • Controlled differences in corporate accounting
  • Updated information presented to managers on monthly charges of their cost centers.

Education

Excel Beginner, Intermediate -

EA Learning Academy
01.2024

Technical Studies - Accounting And Financial Assistant

Politécnico De Colombia
08.2023

B1 English -

Parlingo Escuela De Idiomas
01.2023

High School -

Institución Educativa Villanueva
01.2020

Skills

  • Adaptability

  • Building professional and personal relationships

  • Problem-solving

  • Analytical skills

  • Process optimization

  • Teamwork

  • Interest in continuous learning

  • Disruptive thinking

  • Team motivation

  • Debt recovery expertise

  • Customer service

Certification

  • B1 English - Certificated by PARLINGO IDIOMAS
  • Technical Studies, Accounting and Financial Assistant - Certificated by POLITECNICO DE COLOMBIA

Personal Information

  • ID Number: 1000537735
  • Date of Birth: 10/12/03
  • Nationality: Colombian

Hobbies and Interests

  • Music
  • Puzzles resolution
  • Artificial Intelligence

HOBBIES ALIGNED FOR CORPORATIVE WORLD

  • Problem-Solving Skills
  • Strategic Thinking
  • Patience & Perseverance
  • Pattern Recognition
  • Efficiency & Optimization
  • Decision-Making Under Pressure
  • Continuous Learning & Adaptability

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

Lead Collections Associate

UPS Global Business Service
04.2024 - Current

Intermediate Collections Associate

07.2023 - 04.2024

Finance & Accounting Intern

GBS Medellin
01.2023 - 07.2023

Excel Beginner, Intermediate -

EA Learning Academy

Technical Studies - Accounting And Financial Assistant

Politécnico De Colombia

B1 English -

Parlingo Escuela De Idiomas

High School -

Institución Educativa Villanueva

Similar Profiles

CREATE PROFILE
Kevin Alexander Gómez Vásquez