Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kerry E. Miller

Arvada

Summary

Dynamic aviation professional seeking the Assistant Manager position with Southwest Airlines, offering extensive experience in airline operations and ramp control. Expertise in overseeing ramp operations ensures timely aircraft turnaround while maintaining rigorous safety standards. Recognized for exceptional team leadership and problem-solving skills in high-pressure environments, fostering collaboration to achieve operational goals. Committed to adaptability and excellence, with a strong focus on customer service and compliance in all aspects of work.

Overview

29
29
years of professional experience

Work History

Ramp Supervisor/Operations agent

Southwest Airlines
06.2016 - 02.2023
  • -Supervising and auditing 1300 ramp agents in safety, aircraft movement, ground movement, inbound and outbound flight turns, ramp closing and overnight operations, baggage transfer, aircraft deice and cargo transfer, all while working to achieve station KPI’s
  • -Provide internal and external Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.
  • -Prepare dispatch release forms and collect weather reports from OTIS for the Crew.
  • -Arrange for the fueling of aircraft as required.
  • -Prepare weight and balance forms, Advise Dispatch, FLIFO, and Stations of flight departures/arrivals.
  • -Close out flights; file and maintain accurate flight papers.
  • -Coordinate special services needed on aircraft, such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning.
  • -Operate the boarding bridge, coordinate the boarding and deplaning of Customers.
  • -Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts.
  • -Handles Station AMS and radio communications traffic.
  • -Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information.
  • -Responsible for ground security and assuring operations follow security procedures.

SOC Routing Coordinator

Frontier Airlines
11.2021 - 02.2022
  • Responsible for routing the Frontier fleet in coordination with the needs of all operational departments and maximizing efficiency through the routing of aircraft to meet maintenance, crew, airport, weather, and operational needs.
  • In conjunction with the Sr. System Operations Control Manager, the SOC Routing Coordinator will route the Frontier fleet of aircraft to meet all maintenance, crew, airport, and operational needs.
  • Coordinate the movement and routing of all cancellations, extra sections, charter flights, and any additional/unscheduled operations.
  • Coordinator fleet routing to meet all scheduled and future maintenance requirements.
  • Initially assign and change tails assignments for all flights, adjusting all routings to maximize operational efficiency to the greatest extent possible.
  • Maintain constant communication with all operational departments regarding aircraft availability and needs.
  • Manage day-of routing to maximize operational and on-time efficiency, including crew routing and connections, airport operations’ needs, to reduce delays to the greatest extent possible.

On-premise Account Manager

Coors Distributing Co.
12.2004 - 01.2016
  • -Customer service
  • -Managing 150 on-premise liquor buying accounts.
  • -Inventory control as well as AP/AR functions for all route accounts
  • -Hard and cold selling of over 8800 S.K.U.s
  • -AP/AR functions for all route accounts
  • -Maintain proper point of sale and product rotation of each account
  • -Facilitate meetings with suppliers and account buyers
  • -Route Sales Agent
  • -Delivery Driver
  • -Certified Draught Service Specialist

multi-function

America West Airlines/Frontier Airlines
06.1994 - 12.2004
  • -Provide internal and external Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.
  • -Prepare dispatch release forms and collect weather reports from SHARES and MAPPER for the Crew.
  • -Arrange for the fueling of aircraft as required.
  • -Prepare weight and balance forms, Advise Dispatch, FLIFO, and Stations of flight departures/arrivals.
  • -Close out flights; file and maintain accurate flight papers.
  • -Coordinate special services needed on aircraft, such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning.
  • -Operate the boarding bridge, coordinate the boarding and deplaning of Customers.
  • -Ramp control
  • -Cargo agent
  • -City of Phoenix AMS and radio communications traffic.
  • -Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information.
  • -Responsible for ground security and assuring operations follow security procedures.

Education

Bachelor of Science - Aviation Management

Arizona State University
Tempe, AZ
10-2002

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Colorado Aero-Tech
Broomfield, CO
10.1991

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Arvada West High School
Arvada, CO
05.1988

Skills

  • Ramp operations
  • Process optimization
  • Passenger onboarding
  • Ground support equipment

Accomplishments

  • -Bachelor's Degree in Aviation Management
  • -Class A Commercial Driver’s license
  • -Certified Cicerone
  • -Certified Draught Service Specialist
  • -City of Phoenix Certified Ramp Controller
  • -Airframe and Powerplant license

Timeline

SOC Routing Coordinator

Frontier Airlines
11.2021 - 02.2022

Ramp Supervisor/Operations agent

Southwest Airlines
06.2016 - 02.2023

On-premise Account Manager

Coors Distributing Co.
12.2004 - 01.2016

multi-function

America West Airlines/Frontier Airlines
06.1994 - 12.2004

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Colorado Aero-Tech

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Arvada West High School

Bachelor of Science - Aviation Management

Arizona State University

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Kerry E. Miller