Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Kerry Britton

Denver

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Airlines
Denver
02.2004 - Current
  • Assisted passengers with booking and ticketing processes.
  • Resolved travel disruptions through effective communication and problem-solving.
  • Provided information on flight schedules, baggage policies, and services offered.
  • Documented customer interactions for follow-up and quality assurance purposes.
  • Collaborated with team members to enhance service delivery standards.
  • Educated customers on loyalty programs and travel benefits available.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Bartender

Gaylord National Resort & Convention Center
Aurora
01.2018 - 11.2020
  • Prepared and served a variety of cocktails and beverages to guests.
  • Maintained cleanliness and organization of bar area during busy service hours.
  • Collaborated with team members to ensure efficient drink service during events.
  • Engaged with guests, providing exceptional customer service and beverage recommendations.
  • Managed inventory by restocking supplies and monitoring usage levels.
  • Followed safety and sanitation guidelines to ensure a safe drinking environment.
  • Assisted in training new staff on bar procedures and service techniques.
  • Handled cash transactions accurately and processed payments efficiently.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Banquet Bartender/server

Sheraton Phoenix Downtown Hotel
Phoenix
02.2010 - 05.2015
  • Prepared and served a variety of cocktails and beverages to guests.
  • Collaborated with event staff to ensure seamless service during banquets.
  • Maintained cleanliness and organization of the bar area during events.
  • Managed inventory of bar supplies and restocked as needed throughout shifts.
  • Provided exceptional customer service to enhance guest experiences at events.

Education

Associate of Arts - Culinary Arts

Seattle West Community College
Seattle, WA
05-2004

Skills

Customer service

Hospitality service expertise

Maintaining a clean bar

Identification verification

Preparing garnishes

Bar service preparation

Glassware management

Able to stand 8 hours

Outgoing personality

Courteous

Menu memorization

Safe food handling procedures

Service-oriented mindset

ABC regulations

Proficient in mixology

Contamination prevention

Food presentation

Food safety oversight

Menu planning

Hospitality and service industry background

Affiliations

  • I enjoy hiking and spinning class. I also enjoy cooking for my friend. Going to concerts.

Accomplishments

  • I'm part of United Airlines Global Support Team. We go to new station that United opens to train staff and make sure United SOP is being followed.

Certification

  • TIPS certified
  • Hold a Arizona Food Handlers card

Languages

English
Professional

References

References available upon request.

Timeline

Bartender

Gaylord National Resort & Convention Center
01.2018 - 11.2020

Banquet Bartender/server

Sheraton Phoenix Downtown Hotel
02.2010 - 05.2015

Customer Service Representative

United Airlines
02.2004 - Current

Associate of Arts - Culinary Arts

Seattle West Community College

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Kerry Britton