Keren Camargo
Summary
Highly experienced Customer Service Agent known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Starboard Group
08.2023 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Hotel Front Desk Receptionist
NH Collection Hotels
06.2021 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Dispatcher
Lean Staffing
05.2019 - 05.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.9
AT&T Customer Service and Sales Representative
Sutherland Global
12.2014 - 03.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative Agent
Quantica BPO
03.2012 - 09.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
Course - Customer Service
SENA
Barranquilla08-2022
High School Diploma -
IED Miguel Angel Builes
Barranquilla, Colombia12-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
Certification
2023 - 11 Royal Caribbean Cruise LTD – Getting Started as a New Leader (GSNL)
2023 - 08 Royal Caribbean Cruise LTD – Hotel Basic Safety Training STCW 2023-08
2023 - 08 Royal Caribbean Cruise LTD – Crowd Management Training (CMTA)
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Associate
Starboard Group
08.2023 - 05.2025
Hotel Front Desk Receptionist
NH Collection Hotels
06.2021 - 07.2023
Dispatcher
Lean Staffing
05.2019 - 05.2021
AT&T Customer Service and Sales Representative
Sutherland Global
12.2014 - 03.2018
Customer Service Representative Agent
Quantica BPO
03.2012 - 09.2014
Course - Customer Service
SENA
High School Diploma -
IED Miguel Angel Builes
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