Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenzie Weldon

Fort Collins

Summary

Detail-oriented and customer-focused professional with extensive experience in service and client interaction. Self-motivated and adaptable, excelling in both independent and team-based environments. Strong interpersonal communication skills across various platforms, including in-person, phone, email, chat, and remote meetings. Proficient in technology, with the ability to learn new systems quickly. Adept at managing multiple priorities, meeting deadlines, and maintaining discretion in handling confidential information. Proven ability to provide exceptional client support, resolve issues efficiently, and create a positive experience through professionalism and attentiveness.

Overview

8
8
years of professional experience

Work History

Membership & Customer Service Representative

In Motion Fitness
Chico
01.2018 - 10.2021
  • Managed member accounts and billing records, including recurring payments, refunds, adjustments, and account corrections with a high level of accuracy.
  • Utilized internal management systems to track account activity, payment status, and updates to ensure accurate records.
  • Resolved member billing discrepancies by reviewing account histories, identifying errors, and coordinating appropriate corrections.
  • Maintained confidentiality of financial and personal data in accordance with company policies and privacy standards.
  • Collaborated with management and administrative staff to escalate and resolve complex billing or account concerns.

Bartender

Ginger & Baker
Fort Collins
01.2022 - Current
  • Managed high-volume cash and electronic transactions with accuracy and accountability.
  • Maintained detailed awareness of tabs, payments, and reconciliations during peak service periods.
  • Demonstrated reliability, time management, and professionalism in a regulated service environment.

Education

Bachelor of Science - Healthcare Management & Administration

Colorado State University Global
Aurora, CO
06-2024

Skills

  • Account management
  • Billing reconciliation
  • Effective communication
  • Attention to detail
  • Payment processing
  • Data privacy compliance
  • Conflict resolution
  • Problem solving

Timeline

Bartender

Ginger & Baker
01.2022 - Current

Membership & Customer Service Representative

In Motion Fitness
01.2018 - 10.2021

Bachelor of Science - Healthcare Management & Administration

Colorado State University Global
Kenzie Weldon