Kenylillian Nambuya
6300 E. Hampden Avenue, Denver
Summary
At the top of my IATA Class, I bring a strong foundation in customer relationships, communication, and administrative services, deeply rooted in the global values of hospitality and respect. With experience in the service industry and an ability to connect with diverse cultural groups, I am self-motivated, goal-driven, detail-oriented and skilled in teamwork. My passion lies in contributing to the success of a reputable airline while advancing my career, focusing on innovation, collaboration, and continuous learning. I am eager to join a dynamic team and utilize my expertise while also learning and building a stellar career in this diverse industry.
Overview
9
9
years of professional experience
Work History
Customer Service and Reservation Agent
Brussels Airlines
2022.01 - 2022.12
- Handled bookings and reservations with accuracy and efficiency through the ONERES reservation system.
- Provided clients with expert advice and assistance regarding airline services.
- Fostered a welcoming atmosphere for customers of Brussels Airlines.
- Managed sponsorship projects with partnering brands.
Public Relations
ADT Africa
2020.01 - 2021.01
- Developed and executed brand awareness strategies and ad-hoc campaigns.
- Drafted and released press strategies, including media management.
- Created and distributed digital content across multiple platforms.
- Managed daily office operations and a portfolio of six clients.
- Increased industry awareness of ADT Africa's services.
Marketing
Africell Telecommunication
2017.01 - 2017.12
- Designed and implemented key marketing campaigns aligned with company strategy.
- Grew and managed the online community presence.
- Planned media strategies and oversaw marketing activations in Uganda.
REPORTER
Vision Group (Kampala Sun)
2014.01 - 2016.12
- Authored news and feature articles for publication at the national media cooperation.
- Establishing and maintaining contacts.
- Publishing copy online the [ugh a content management system.
- Sourced potential clients and new advertisers.
- Managed online community engagement and digital content.
- Part-time writer for cultural sections.
Education
Master of Arts - International Relations and Diplomatic studies
Cavendish University Uganda
Kampala, Uganda2026-12
IATA Airline Customer Service Certification - IATA Airline Customer Service
Uganda Aviation Academy
Kampala, Uganda2022-03
Bachelor's - Public Relations
Uganda Christian University
01.2015
Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- proficiency in Amadeus ONERES reservation system
- Social media management
- Digital communications expertise
- Strong cross-cultural communication skills
- Experienced in working within an international context
- Resilient under high-pressure environments
- Service first mentality
Timeline
Customer Service and Reservation Agent
Brussels Airlines
2022.01 - 2022.12
Public Relations
ADT Africa
2020.01 - 2021.01
Marketing
Africell Telecommunication
2017.01 - 2017.12
REPORTER
Vision Group (Kampala Sun)
2014.01 - 2016.12
Bachelor's - Public Relations
Uganda Christian University
Master of Arts - International Relations and Diplomatic studies
Cavendish University Uganda
IATA Airline Customer Service Certification - IATA Airline Customer Service
Uganda Aviation Academy