Summary
Overview
Work History
Education
Skills
Timeline
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Kenylillian Nambuya

6300 E. Hampden Avenue, Denver

Summary

At the top of my IATA Class, I bring a strong foundation in customer relationships, communication, and administrative services, deeply rooted in the global values of hospitality and respect. With experience in the service industry and an ability to connect with diverse cultural groups, I am self-motivated, goal-driven, detail-oriented and skilled in teamwork. My passion lies in contributing to the success of a reputable airline while advancing my career, focusing on innovation, collaboration, and continuous learning. I am eager to join a dynamic team and utilize my expertise while also learning and building a stellar career in this diverse industry.

Overview

9
9
years of professional experience

Work History

Customer Service and Reservation Agent

Brussels Airlines
Kampala, Uganda
01.2022 - 12.2022
  • Handled bookings and reservations with accuracy and efficiency through the ONERES reservation system.
  • Provided clients with expert advice and assistance regarding airline services.
  • Fostered a welcoming atmosphere for customers of Brussels Airlines.
  • Managed sponsorship projects with partnering brands.

Public Relations

ADT Africa
Kampala, Uganda
01.2020 - 01.2021
  • Developed and executed brand awareness strategies and ad-hoc campaigns.
  • Drafted and released press strategies, including media management.
  • Created and distributed digital content across multiple platforms.
  • Managed daily office operations and a portfolio of six clients.
  • Increased industry awareness of ADT Africa's services.

Marketing

Africell Telecommunication
Kampala, Uganda
01.2017 - 12.2017
  • Designed and implemented key marketing campaigns aligned with company strategy.
  • Grew and managed the online community presence.
  • Planned media strategies and oversaw marketing activations in Uganda.

REPORTER

Vision Group (Kampala Sun)
Kampala, Uganda
01.2014 - 12.2016
  • Authored news and feature articles for publication at the national media cooperation.
  • Establishing and maintaining contacts.
  • Publishing copy online the [ugh a content management system.
  • Sourced potential clients and new advertisers.
  • Managed online community engagement and digital content.
  • Part-time writer for cultural sections.

Education

Master of Arts - International Relations and Diplomatic studies

Cavendish University Uganda
Kampala, Uganda
12-2026

IATA Airline Customer Service Certification - IATA Airline Customer Service

Uganda Aviation Academy
Kampala, Uganda
03-2022

Bachelor's - Public Relations

Uganda Christian University
01.2015

Skills

  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • proficiency in Amadeus ONERES reservation system
  • Social media management
  • Digital communications expertise
  • Strong cross-cultural communication skills
  • Experienced in working within an international context
  • Resilient under high-pressure environments
  • Service first mentality

Timeline

Customer Service and Reservation Agent

Brussels Airlines
01.2022 - 12.2022

Public Relations

ADT Africa
01.2020 - 01.2021

Marketing

Africell Telecommunication
01.2017 - 12.2017

REPORTER

Vision Group (Kampala Sun)
01.2014 - 12.2016

Bachelor's - Public Relations

Uganda Christian University

Master of Arts - International Relations and Diplomatic studies

Cavendish University Uganda

IATA Airline Customer Service Certification - IATA Airline Customer Service

Uganda Aviation Academy
Kenylillian Nambuya