KENNYKO AVERY
California City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Director of Marketing
Las Vegas Scoop
07.2020 - Current
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Organized and executed robust, creative experiential marketing events.
- Managed annual marketing budget.
- Developed metrics and measured success in order to further penetrate marketplace.
- Created content and promotional materials to drive engagement and conversions.
- Conducted market analysis and research to identify trends and opportunities.
- Created innovative strategies to drive customer engagement.
- Managed annual marketing budget in excess of $150,000
- 2 years of experience in a business analytics role.
- 2 years of demonstrated advanced Excel report development (advanced formulas, Power Pivot, charts and graphs, VBA & macros)
- 2 years of experience with various programming languages (e.g., SQL, Python, Teradata)
- 2 years of experience in data architecture and design optimization.
Flight Attendant
American Airlines
04.2022 - Current
- And assist for safety and comfort to passengers
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Provide help to passengers with special needs (children, disabled persons, elders, etc
- To deliver great customer service and create memorable experiences every day
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Welcomed passengers aboard and provided overview of safety procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Employee of the month
Talent Acquisition Recruiter
Envoy Airlines
09.2020 - 03.2022
- To ensure compliance with all federal aviation administration regulations
- To provide initial training to new hire flight attendants
- To ensure yearly recurrent training compliance for active flight attendants
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed recruiting strategies to identify qualified candidates and build network.
- Developed and implemented plans to improve recruitment process.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Studied job descriptions and qualifications to determine applicant requirements.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Presented excellent first impression of company at interview and recruiting events.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Reviewed applications for experience and fit with posted positions.
- Advertised job opportunities on social media platforms and job boards.
- Communicated with applicants across various stages of hiring process.
- Routed applicants to company website to apply for vacant positions.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
FLIGHT ATTENDANT
Envoy Airlines
09.2019 - 09.2020
- Monitor, manage and secure the cabin
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Provide help to passengers with special needs (children, disabled persons
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
TRAIN CONDUCTOR
Norfolk Southern
05.2019 - 09.2019
- Separating or adding additional train cars as directed
- Notifying the Locomotive Engineer of when to depart from the station, stop, or slow down using the onboard intercom system or hand signals
- Collaborating with Railroad Engineers,
- Yardmasters, and onboard staff to coordinate daily activities, which include task delegation and employee training.
- Negotiated and directed train and rail cars movement.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Performed air brake and electrical connection coupling.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Inspected train in motion and stationary to determine proper functionality.
- Read and interpreted musical pieces to set appropriate tempos and styles.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
Recruiter Remote
Silver Saddle Ranch And Club
06.2018 - 05.2020
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs and assisted with open enrollment.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Front Desk Agent
Silver Saddle Ramch And Club
05.2016 - 06.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Aviation
Cerro Video Community College L
Ridgecrest, CADiploma - General
California City High School
California City, CA06.2018
Skills
- Computer (typing)
- Microsoft Suite and Office
- Salesforce and Taleo Expert
- Safety
- Management
- Ground Security coordinator
- Complaints resolution official (CRO)
- Red Cross CPR certified
- Sales Expertise
- Team Oversight
- Airline Operations
- Guest Services
- Coaching and Training
- Emergency Situations Management
- Public Speaking
- Verbal and Written Communication
- Customer Feedback
- Interpersonal Communications
- Safety Regulation Compliance
- Conflict Resolution Techniques
- Schedule Management
- Critical Thinking
- Client Support
- Constructive Feedback
- Company Guidelines
- Federal Guidelines
- Relationship Management
- Crew Resource Management
- Regulation and Compliance Monitoring
- Complex Problem-Solving
- Safety Demonstrations
- Customer Care
- Employee Performance
- Marketing
- Project Requirements
- Relationship Management
- Crew Resource Management
- Marketing
Timeline
Flight Attendant
American Airlines
04.2022 - Current
Talent Acquisition Recruiter
Envoy Airlines
09.2020 - 03.2022
Director of Marketing
Las Vegas Scoop
07.2020 - Current
FLIGHT ATTENDANT
Envoy Airlines
09.2019 - 09.2020
TRAIN CONDUCTOR
Norfolk Southern
05.2019 - 09.2019
Recruiter Remote
Silver Saddle Ranch And Club
06.2018 - 05.2020
Front Desk Agent
Silver Saddle Ramch And Club
05.2016 - 06.2018
Aviation
Cerro Video Community College L
Diploma - General
California City High School
Accomplishments
- Achieved 100,000 Organic followers on instagram by introducing Marketing strategies .
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Passed Microsoft Excel Master class.
- Employee of then year 2020
- Resolved product issue through consumer testing.
- Supervised team of 150 staff members.
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