Kenneth Reney
Denver
Summary
Dynamic retail professional with expertise in inventory management and customer service, honed at The Green Solution. Proven track record in enhancing sales through strategic merchandising and team leadership. Recognized for dependability and conflict resolution, driving a 15% increase in store revenue. Skilled in optimizing store layouts for improved customer engagement and satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Store Manager
The Green Solution
12.2017 - Current
- Oversaw daily store operations, ensuring adherence to company policies and customer service standards.
- Managed inventory control processes, reducing stock discrepancies through regular audits.
- Trained and mentored staff on best practices in customer engagement and sales techniques.
- Implemented visual merchandising strategies to enhance product displays and drive sales performance.
- Analyzed sales reports to identify trends, optimizing product placement for increased revenue.
- Developed staff schedules, improving labor efficiency while maintaining optimal service levels.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty rates.
- Led monthly team meetings, fostering communication and collaboration among employees.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Assistant Store Manager
Lowes Home Improvment
01.2002 - 12.2017
- Led daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on product knowledge and customer engagement strategies.
- Implemented inventory management practices to enhance stock accuracy and minimize loss.
- Developed sales strategies that increased departmental performance and improved merchandising displays.
- Managed scheduling and staffing needs to ensure coverage during peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
High School Diploma -
Homer Hanna High School
Brownsville, TX05-1985
Skills
- Retail operations
- Inventory management
- Customer service
- Sales analysis
- Retail visual merchandising
- Employee scheduling
- Conflict resolution
- Cash handling
- Team leadership
- Store layout design
- Audit compliance
- Friendly and outgoing
- Dependable and reliable
Certification
- Cannabis Industry Lic#M69501
- Colorado Responsible Vendor Training - exp.- 8/26
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Store Manager
The Green Solution
12.2017 - Current
Assistant Store Manager
Lowes Home Improvment
01.2002 - 12.2017
High School Diploma -
Homer Hanna High School