Kenneth Ortega-Aragon
Glenwood Springs
Summary
Friendly and dependable professional with over five years of customer service experience in the restaurant industry. Known for maintaining a positive attitude, helping others, and keeping operations running smoothly. Seeking a Courtesy Clerk/Grocery Bagger position at City Market to contribute strong teamwork, attention to detail, and customer care.
Overview
6
6
years of professional experience
Work History
Host
C.O. Ranch House
Glenwood Springs
09.2023 - Current
- Serve as the sole host, recognized for friendliness, and efficiency.
- Greeted and seated guests promptly to enhance dining experience.
- Monitored wait times, providing accurate updates to guests.
- Maintained cleanliness and organization of host stand and waiting area.
- Assisted servers by taking drink orders and delivering food during peak hours.
- Built positive relationships with front-of-house and kitchen staff.
- Supported team members to optimize service flow and efficiency.
- Processed customer payments accurately using POS system.
Host
Juicy Lucy’s Steakhouse
Glenwood Springs
06.2019 - 09.2023
- Recognized for outstanding friendliness and efficiency as the lead host.
- Responded to customer complaints, elevating major concerns to management promptly.
- Communicated changes in table assignments and food availability to servers effectively.
- Developed lasting relationships with customers, boosting repeat business opportunities.
- Provided immediate attention to guests through prompt greetings and service assistance.
- Trained new hosts on service protocols, contributing to team development efforts.
- Collaborated with front-of-house staff to adjust seating layouts for guest comfort.
- Streamlined transactions by executing payment processing through POS system.
Education
High School -
Glenwood Springs High School
Glenwood Springs, COSkills
- Customer service and communication
- Team collaboration
- Multitasking and time management
- Adaptability and quick learning
- POS system proficiency
- Organizational skills under pressure
References
References available upon request.
Timeline
Host
C.O. Ranch House
09.2023 - Current
Host
Juicy Lucy’s Steakhouse
06.2019 - 09.2023
High School -
Glenwood Springs High School