Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kenneth Ortega-Aragon

Glenwood Springs

Summary

Friendly and dependable professional with over five years of customer service experience in the restaurant industry. Known for maintaining a positive attitude, helping others, and keeping operations running smoothly. Seeking a Courtesy Clerk/Grocery Bagger position at City Market to contribute strong teamwork, attention to detail, and customer care.

Overview

6
6
years of professional experience

Work History

Host

C.O. Ranch House
Glenwood Springs
09.2023 - Current
  • Serve as the sole host, recognized for friendliness, and efficiency.
  • Greeted and seated guests promptly to enhance dining experience.
  • Monitored wait times, providing accurate updates to guests.
  • Maintained cleanliness and organization of host stand and waiting area.
  • Assisted servers by taking drink orders and delivering food during peak hours.
  • Built positive relationships with front-of-house and kitchen staff.
  • Supported team members to optimize service flow and efficiency.
  • Processed customer payments accurately using POS system.

Host

Juicy Lucy’s Steakhouse
Glenwood Springs
06.2019 - 09.2023
  • Recognized for outstanding friendliness and efficiency as the lead host.
  • Responded to customer complaints, elevating major concerns to management promptly.
  • Communicated changes in table assignments and food availability to servers effectively.
  • Developed lasting relationships with customers, boosting repeat business opportunities.
  • Provided immediate attention to guests through prompt greetings and service assistance.
  • Trained new hosts on service protocols, contributing to team development efforts.
  • Collaborated with front-of-house staff to adjust seating layouts for guest comfort.
  • Streamlined transactions by executing payment processing through POS system.

Education

High School -

Glenwood Springs High School
Glenwood Springs, CO

Skills

  • Customer service and communication
  • Team collaboration
  • Multitasking and time management
  • Adaptability and quick learning
  • POS system proficiency
  • Organizational skills under pressure

References

References available upon request.

Timeline

Host

C.O. Ranch House
09.2023 - Current

Host

Juicy Lucy’s Steakhouse
06.2019 - 09.2023

High School -

Glenwood Springs High School
Kenneth Ortega-Aragon