Kenneth Klimas
Colorado Springs
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership at Circle K. Enhanced operational efficiency through effective cash handling and staff training, resulting in improved customer satisfaction. Skilled in task delegation and strategic planning, fostering a motivated team environment while ensuring compliance with workplace safety standards.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Circle K
435 Garden Of The Gods RD
10.2023 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Crew Lead
Arby's
331 South Nevada Ave. Colorado Springs
07.2020 - 11.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Pitched in to help on short-staffed job site and to meet the hours and man power needed.
- Established and enforced policies and procedures to maintain high standards of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
Education
Engineering
Widefield High School
615 Widefield Dr, Colorado Springs, CO06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Sales strategies
- Employee scheduling
- Microsoft office expertise
- Workplace safety compliance
Timeline
Assistant Manager
Circle K
10.2023 - 07.2025
Crew Lead
Arby's
07.2020 - 11.2023
Engineering
Widefield High School