Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
Educated customers on various financial products, empowering them to make informed decisions.
Auto Finance Manager
Larry H Miller Ford
08.2023 - 07.2024
As an Auto Finance Manager, I am entrusted with a diverse set of responsibilities that go beyond the traditional financing process
One crucial aspect of my role is to focus on warranty penetration, ensuring that customers are aware of and understand the available warranty options for their vehicles
By actively promoting warranties during the sales process, I aim to increase warranty penetration rates and provide customers with added peace of mind
Additionally, I play a key role in product sales, offering customers a range of ancillary products such as extended service contracts, maintenance packages, and gap insurance
These products enhance the ownership experience and protect customers from unexpected expenses
Lastly, I am also responsible for optimizing PVR (Per Vehicle Retained), which involves maximizing the profitability of each vehicle sale by incorporating additional products and services
By effectively presenting these options to customers and highlighting their value, I contribute to the dealership's financial success while ensuring customer satisfaction and loyalty.
Auto Finance Manager
Groove Ford
08.2016 - 06.2023
As an Auto Finance Manager, I am entrusted with a diverse set of responsibilities that go beyond the traditional financing process
One crucial aspect of my role is to focus on warranty penetration, ensuring that customers are aware of and understand the available warranty options for their vehicles
By actively promoting warranties during the sales process, I aim to increase warranty penetration rates and provide customers with added peace of mind
Additionally, I play a key role in product sales, offering customers a range of ancillary products such as extended service contracts, maintenance packages, and gap insurance
These products enhance the ownership experience and protect customers from unexpected expenses
Lastly, I am also responsible for optimizing PVR (Per Vehicle Retained), which involves maximizing the profitability of each vehicle sale by incorporating additional products and services
By effectively presenting these options to customers and highlighting their value, I contribute to the dealership's financial success while ensuring customer satisfaction and loyalty.
Internet Director/Sales Manager
Spradley Barr Mazda
01.2014 - 07.2016
Responsible for managing all internet, phone call, and walk-in inquiries on new and used vehicles, providing product knowledge, providing pricing and financing information, and closing deals for myself as well as other salespeople
Also responsible for designing the webpage, Facebook, and advertisements for the website
Consistently lead sales every month contributing to a store increase of 32% of new cars in 2014 from the previous year, selling 41% of the new vehicles in 2014 myself.
Education
B.S. - Health and Exercise Science
Colorado State University
05.2014
12.2011
Skills
Automotive Industry Knowledge
Loan Underwriting Expertise
Strong negotiation skills
Detail-oriented mindset
Adaptable to change
Team Leadership Qualities
Data-driven decision-making
Continuous Improvement Mindset
Professional Networking
In-depth credit knowledge
Goal setting aptitude
Loan Processing Coordination
Credit History Review
Careerskills
Major Concentration is Health and Exercise Science
Hardworking individual
Desire to learn and assist to improve skills
Experience in use of different therapy equipment
Proficient in CPR and rendering support in an emergency situation