Kennadee McAdams
Yuma
Summary
Detail-oriented professional with strong customer service skills. Experienced in donor outreach and front desk operations, ensuring positive experiences and effective communication.
Overview
3
3
years of professional experience
Work History
Development Specialist
Patriot Academy
10.2024 - 05.2025
- Assisted in managing donor databases to ensure accurate record-keeping and communication tracking.
- Participated in team meetings to discuss strategies for improving donor retention and satisfaction rates.
- Coordinated logistics for events, ensuring smooth execution and participant engagement.
- Welcomed donors and provided assistance, ensuring a positive experience during visits.
- Coordinated donor communications to enhance engagement and retention strategies.
- Developed personalized thank-you letters to strengthen donor relationships and appreciation.
- Assisted in organizing fundraising events, ensuring seamless execution and participant satisfaction.
- Managed donor database entries, maintaining accuracy and confidentiality of information.
- Collaborated with team members to create compelling marketing materials for donor outreach campaigns.
- Provided exceptional customer service to address any donor inquiries or concerns promptly and courteously.
Front Desk Assistant
Quintech
08.2022 - 01.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Assisted in training new staff on front desk procedures and customer service standards.
- Implemented organizational systems for office supplies, enhancing overall efficiency.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Rising Arrows Christian Academy
Yuma, COCosmetology Liscense - Cosmetology
Northeastern Junior College
Sterling, CO05-2024
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Team building
Timeline
Development Specialist
Patriot Academy
10.2024 - 05.2025
Front Desk Assistant
Quintech
08.2022 - 01.2024
High School Diploma -
Rising Arrows Christian Academy
Cosmetology Liscense - Cosmetology
Northeastern Junior College