Kenia Silva
Salida
Summary
Detail-oriented Front Desk Manager with extensive experience in high-volume environments. Skilled in streamlining operations and enhancing guest satisfaction through effective communication and organization. Navigates high-pressure situations effectively while maintaining a welcoming atmosphere that supports team objectives and exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Central Sterile Processing Technician
HRRMC
Salida
04.2025 - Current
- Operated sterilization equipment, ensuring sterile environments for medical supplies.
- Sterilized surgical instruments following strict safety and sanitation protocols.
- Prepared and organized surgical trays based on specific procedure requirements.
- Organized, prepared, and packaged supplies for surgery.
- Maintained accurate records of sterilization cycles and equipment usage, supporting compliance audits.
- Collaborated with team members to enhance workflow efficiency throughout the facility.
Front Desk Receptionist
Baymont Inn & Suit Hotel
11.2023 - Current
- Greeted guests at front desk, fostering positive interactions while efficiently managing check-in process.
- Created outstanding first impressions by warmly welcoming visitors upon arrival at front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized, clean front office area, ensuring a professional, welcoming environment for visitors and employees.
Restaurant Hostess
Boathouse Cantina
05.2018 - 02.2023
- Organized waitlist during busy periods, facilitating prompt and efficient seating for guests.
- Responded to customer inquiries regarding hours, seating, and menu options, enhancing overall guest experience.
- Managed telephone inquiries and in-person guest needs simultaneously, ensuring seamless service during peak times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Airport Customer Service Agent
American Airlines
02.2010 - 04.2013
- Assisted passengers with check-in processes, enhancing efficiency and satisfaction during travel.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to resolve delays or cancellations, delivering timely updates to affected passengers.
- Maintained up-to-date knowledge of airline policies on luggage weight limits, fees, and seating assignments, enabling customers to make informed choices.
Education
Bachelor of Laws - Law
Universidad De Sonsonate
Sonsonate, El Salvador12-2004
High School Diploma -
San Francisco De Asís
El Salvador10-1999
Skills
- Administrative skills
- Problem solving
- Time management
- Customer service
- Verbal communication
- Active listening
- Initiative
Accomplishments
- Supervised team of seven staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Management in the development of a new internal system.
References
Kyle Armstrong - Pilot/ Reach & Medical Services
916.832.5395
Ursula B. Jones - The Alliance / CMC
719.221.2619
Lori Kramer - HRRM /Central Processing Manager
Chad Gorby - Technology Officer at Kitson Holdings LLC/ Chaffee County United
719.221.1172
Languages
Spanish
Professional
English
Professional
Timeline
Central Sterile Processing Technician
HRRMC
04.2025 - Current
Front Desk Receptionist
Baymont Inn & Suit Hotel
11.2023 - Current
Restaurant Hostess
Boathouse Cantina
05.2018 - 02.2023
Airport Customer Service Agent
American Airlines
02.2010 - 04.2013
Bachelor of Laws - Law
Universidad De Sonsonate
High School Diploma -
San Francisco De Asís