Kendra Merchant
Colorado Springs
Summary
Dedicated and detail-oriented human resources professional with a strong background in organizational management, employee relations, recruitment, training, and compliance. Passionate about fostering inclusive workplaces, ensuring adherence to labor laws, and optimizing HR operations to support business sustainability and employee well-being. Proven ability to streamline processes, enhance workplace safety, and drive organizational efficiency through effective HR strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources & Operations Supervisor
United States Air Force
01.2005 - 01.2024
- Managed employee records, performance evaluations, and training compliance for over 462 personnel, ensuring workforce readiness and organizational efficiency
- Oversaw recruitment and onboarding processes, including screening candidates, conducting interviews, and assisting with hiring decisions
- Facilitated employee orientation programs, ensuring seamless integration into the workforce and compliance with policies and procedures
- Developed and implemented training programs focused on leadership development, workplace safety, and professional growth
- Provided guidance and support to employees and leadership on HR-related matters, including conflict resolution, career progression, and policy interpretation
- Maintained and updated HR databases and personnel files, ensuring accuracy and confidentiality of sensitive information
- Assisted in planning and coordinating employee engagement initiatives, fostering a positive work culture and retention efforts
- Collaborated with leadership to develop workforce strategies that aligned with organizational goals and compliance requirements
- Conducted audits of personnel records to ensure adherence to regulations, policies, and governing laws
- Background in HR operations, compliance, and administration within a structured and highly regulated environment
- Experience in coordinating employee training programs, onboarding, and policy implementation to ensure a productive workforce
- Knowledgeable in employment regulations, benefits administration, and organizational development strategies
- Ability to assess HR processes and recommend improvements to enhance efficiency and employee satisfaction
Education
Bachelor of Arts - Organizational Management
University of Arizona Global Campus
06.2025
Associate of Applied Science - Logistics Management
Community College of the Air Force
01.2013
Skills
- Employee Relations & Retention
- Recruitment & Onboarding
- Training & Development
- HR Policy & Compliance
- Diversity, Equity & Inclusion (DEI)
- Workplace Safety & OSHA Standards
- Records & Data Management
- Performance Evaluation & Coaching
- Business Sustainability & Governance
- Microsoft Office Suite
- HRIS & Database Management
- Records & Compliance Tracking Systems
- Employee Training & Development Platforms
- Performance Management Tools
Certification
- OSHA Training & Safety Compliance Certification
- Leadership & Management Development (Airman Leadership School)
- Human Resource Management Fundamentals
- Military & Federal HR Policies and Compliance
- Diversity, Equity, and Inclusion (DEI) Training
References
Available upon request.
Additional Experience And Skills
- Background in HR operations, compliance, and administration within a structured and highly regulated environment.
- Experience in coordinating employee training programs, onboarding, and policy implementation to ensure a productive workforce.
- Knowledgeable in employment regulations, benefits administration, and organizational development strategies.
- Ability to assess HR processes and recommend improvements to enhance efficiency and employee satisfaction.
Additional Qualifications
- Extensive experience managing classified personnel data and implementing HR best practices in highly regulated environments.
- Strong interpersonal and communication skills with the ability to build relationships across all organizational levels.
- Passionate about improving employee well-being while ensuring business objectives align with ethical HR practices and governance policies.
References
References available upon request.
Timeline
Human Resources & Operations Supervisor
United States Air Force
01.2005 - 01.2024
Bachelor of Arts - Organizational Management
University of Arizona Global Campus
Associate of Applied Science - Logistics Management
Community College of the Air Force
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