Kendra Hooton
Merino
Summary
Versatile and dedicated Dental Assistant with a proven track record at Eaton Family Dental, excelling in dental radiography and patient care. Skilled in optimizing office operations and enhancing patient satisfaction, demonstrated through effective scheduling and inventory management. Achieved significant improvements in treatment outcomes by leveraging strong interpersonal skills and technical expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Eaton Family Dental
10.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 6-8 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Dental Assistant/Edda
Swapp/Patten Dentistry
09.2018 - 04.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Placed posterior and anterior amalgam and composite fillings.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Contributed to the practice''s success by consistently meeting monthly revenue targets through effective scheduling and follow-up procedures.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
- Continuously updated professional knowledge on dental codes and terminology-improving claim submission process.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
- Facilitated seamless communication between patients, dental professionals, and insurance companies to ensure timely processing of claims.
- Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
- Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 5-physicians including hygiene, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Dental Assistant/Lead Dental Assistant
Sterling Dental
07.2015 - 03.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed 4 other assistants schedule's.
- Ordered all inventory for whole office front and back.
- On days off came in and made sure landscaping was kept up on and presentable.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Conducted comprehensive market research to identify and attract new patient demographics.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Brush High School
Brush, CO05-2012
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- X-ray processing
- Sterilization techniques
- Treatment room setup
- Patient scheduling
- Cross-training capabilities
- Electronic charting
- Restorative procedures
- Office administration duties
Timeline
Dental Assistant
Eaton Family Dental
10.2024 - Current
Dental Assistant/Edda
Swapp/Patten Dentistry
09.2018 - 04.2023
Dental Assistant/Lead Dental Assistant
Sterling Dental
07.2015 - 03.2018
High School Diploma -
Brush High School
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