Kendall Mead
Aurora
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Amplify Education Inc
01.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
- Recorded and organized test data for report generation and analysis.
- Performed tests and inspections to conform to established standards.
Small Business Owner
KV Photography
07.2017 - 01.2023
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Shift Supervisor
Harmans Management Corporation
03.2013 - 07.2017
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate Degree - Business Administration
Modesto Junior College
Modesto, CA05-2016
High School Diploma -
Fred C. Beyer High School
Modesto, CA05-2013
Skills
- Administrative support
- Customer relations and communications
- Filing and data archiving
- Database administration
- Writing reports
- Scheduling
- Task prioritization
Timeline
Quality Assurance Specialist
Amplify Education Inc
01.2023 - Current
Small Business Owner
KV Photography
07.2017 - 01.2023
Shift Supervisor
Harmans Management Corporation
03.2013 - 07.2017
Associate Degree - Business Administration
Modesto Junior College
High School Diploma -
Fred C. Beyer High School
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