Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kenan Catbagan

Kenan Catbagan

Aurora,CO

Summary

Enthusiastic and self-motivated sales professional passionate about delivering exceptional customer service and creating memorable home buying experiences. Building trust with prospective buyers through transparent communication, collaboration, and an unwavering commitment to excellence. Skilled in leading dynamic presentations and guided tours highlighting community features, model homes, and available home sites, consistently overcoming objections and securing sales contracts. Comfortable utilizing emerging technologies including VR platforms and video communication to engage buyers and enhance the sales journey. Detail-oriented with a strong ability to prioritize, multitask, and follow defined business processes, ensuring smooth transactions and high levels of buyer satisfaction from contract to close. Experienced in self-prospecting through realtor outreach, referral networks, and B2B relationships to drive community engagement and grow sales. Demonstrates a strong sense of ownership in maintaining a professional and welcoming community presence. Adept at working independently while contributing meaningfully to team success. Proficient in MS Office Suite and driven to promote equity, sustainability, and innovation in every aspect of work.

Overview

6
6
years of professional experience

Work History

Licensed Associate Real Estate Broker

Keller Williams
04.2024 - Current
  • Arranged for inspections and surveys of sold properties.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Compared properties possessing similar features to determine competitive market prices.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.

Server

TopGolf
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

ACE Trainer

TopGolf
06.2020 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Assessed student needs to develop effective training plans.
  • Gathered and organized supplementary material to support structured lessons.
  • Recruited and trained many new members of guest service team.

Guest Service Associate

TopGolf
07.2019 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Identified and explained bay and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Collected bay deposits, fees and payments.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Paraprofessional

Cherokee Trail High School
08.2022 - 05.2023
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Coached
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Tailored lesson plans for students with emotional and cognitive disabilities.

Education

Business Transfer - Finance

Community College of Denver
Denver, CO
05-2026

High School Diploma -

Endeavor Academy
Centennial, CO
05.2021

Skills

  • Organization and Time Management
  • Self-Motivated
  • Flexible and Adaptable
  • Dependable and Responsible
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Training and Development
  • Social media marketing

Accomplishments

  • Recognized as one of the top four students at my school last semester for academic excellence and leadership.
  • Placed 2nd in the nation at the Georgia State University CIBER Case Competition case competition in Buckhead, Georgia, demonstrating strategic thinking, problem-solving, and presentation skills at a high level.
  • Maintained a 4.0 GPA last semester and consistently uphold a 3.5 GPA, reflecting strong analytical abilities, time management, and dedication to continuous learning.
  • Successfully balanced academic excellence with real-world business experience, applying critical thinking and communication skills in competitive and professional environments.

Timeline

Licensed Associate Real Estate Broker

Keller Williams
04.2024 - Current

Paraprofessional

Cherokee Trail High School
08.2022 - 05.2023

Server

TopGolf
05.2022 - Current

ACE Trainer

TopGolf
06.2020 - Current

Guest Service Associate

TopGolf
07.2019 - Current

Business Transfer - Finance

Community College of Denver

High School Diploma -

Endeavor Academy
Kenan Catbagan