KELY JOHANA PENA HUERTAS
C.C.
Summary
Proactive Administrative Assistant with extensive experience in office administration and customer service. Skilled in data entry, maintaining confidentiality, and optimizing document organization and calendar management. Strong communicator with a talent for improving team productivity and fostering collaborative work environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
IES SAS
05.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Coordinador SST
EDEMCO
01.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Coordinador SST
EDEMCO
03.2021 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Coordinator
Consorcio Unieles
06.2017 - 02.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Education
CURSO - Idiomas- Ingles/ Frances
SMART
Medellín, Colombia04-2025
Associate of Business Administration - Gestión Del Recurso Humano Y Seguridad Labral
Corporacion Universitaria Del Meta
Villavicencio, Colombia04-2013
Diplomado - Gestion De La Seguridad En El Trabajo
Coorporacion Universitaria Del Caribe
Sincelejo, Colombia12-2009
Associate of Applied Science - Ingenieria Industrial
Corporacion Universitaria Del Caribe
Sincelejo, Colombia11-2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Time Management
- Administrative Support
Languages
Español
Native language
Timeline
Coordinador SST
EDEMCO
01.2024 - 07.2024
Administrative Assistant
IES SAS
05.2023 - 10.2024
Coordinador SST
EDEMCO
03.2021 - 04.2023
Coordinator
Consorcio Unieles
06.2017 - 02.2021
CURSO - Idiomas- Ingles/ Frances
SMART
Associate of Business Administration - Gestión Del Recurso Humano Y Seguridad Labral
Corporacion Universitaria Del Meta
Diplomado - Gestion De La Seguridad En El Trabajo
Coorporacion Universitaria Del Caribe
Associate of Applied Science - Ingenieria Industrial
Corporacion Universitaria Del Caribe
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