Kelsie Lowder
Alamosa
Summary
Driven professional with a proven track record in customer service and relationship building. Skilled in sales, leadership, time management and critical thinking. Committed to enhancing customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Owner
Accent on Flowers
1114 Main St. Alamosa, CO 81101
11.2020 - Current
- Managed day-to-day business operations.
- Managed daily operations, ensuring timely delivery of floral arrangements and customer satisfaction.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by employees.
- Increased customer satisfaction by implementing efficient business and providing exceptional service.
- Bookkeeping, including monthly statements, accounts payable and receivable, daily deposits and monthly reconciliation.
- Oversaw inventory management
- Trained and mentored staff on good work ethics, floral design and customer service excellence.
- Handled weekly ordering of flowers and supplies.
- Mentored staff members in customer service and sales techniques.
Sales Associate
Denver Wholesale Floral
4800 Dahlia St. Denver, CO. 80216
10.2018 - 02.2019
- Managed customer inquiries and provided product information.
- Pulled orders for customers and prepare them for shipping.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products.
- Answered customer questions about products and shipping.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Lead Floral Designer
Accent on Flowers
1114 Main St. Alamosa, CO 81101
05.2007 - 05.2018
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, such as weddings, funerals, and banquets.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout the day.
Education
High School Diploma -
Centauri High School
La JaraSkills
- Customer service
- Critical thinking
- Computer proficiency
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Sales leadership
- Professional telephone demeanor
- Prioritization
Timeline
Owner
Accent on Flowers
11.2020 - Current
Sales Associate
Denver Wholesale Floral
10.2018 - 02.2019
Lead Floral Designer
Accent on Flowers
05.2007 - 05.2018
High School Diploma -
Centauri High School