Kelsey Towns
Denver,CO
Summary
I'm highly motivated in any field of work and eager to learn. I have a significant amount of experience in customer service. I understand that knowing how to communicate with others, as well as providing the right information to the customer is vital. I'm dedicated to offering exceptional assistance to team members and customers alike. A Positive and upbeat person with strong organization and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Blue Nest Coffee
01.2023 - 06.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- innovative and constantly wanting to come up with new flavors and drinks for the menu for all the different seasons.
- Shot videos and took photos for promo and social media
Front of House Team Member/ Barista
The Corner Beet
02.2020 - 09.2020
- Elevated customer loyalty by using strong communication and conflict resolution
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Maintained supply levels in counter and customer areas to meet typical demands
- Prepared individualized menu items and specialty drinks to meet all customer needs
- Recommended products based on solid understanding of individual customer needs and preferences
- Educated coworkers and customers about new products
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Barista
Starbucks
01.2020 - 06.2020
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned menu preparation and numerous off-label drinks to meet all customer needs.
- Made and served 60+ café beverages per shift with speed, quality and consistency.
Cook/Customer Service Cashier/barista
Real Raw Organics
05.2019 - 09.2019
- Planned promotional menu additions based on seasonal pricing and product availability
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Adjusted established recipes to remove allergens or alter tastes for customer desires
- Lend a helping hand with any other Co workers who may need assistance
- Cleaning front and back of the house often to keep a tidy working environment
- Greeting everyone with a smile on my face
Coffee Barista
Rise Up Coffee Roasters
12.2017 - 05.2018
- Learned how to prep properly , making every shift more efficient
- Worked all 3 shift rotating , opener, mid, and Closer (All had particular task needing to be done .)
- Sanitized/ cleaned all the equipment provided. Keeping cafe nice and tidy by wiping down counters , tables to prevent any germs from spreading
- Provided all information in depth to every individual customers on how all drinks are made and prepared
- Made sure obtained knowledgeable on what new roasts were in the shop, going as far as knowing notes of beans, and where beans are from, if the roasts were dark, light ,medium
- Making all beverages leaving customers satisfied
- Constantly interacting with customers , even during high volume times
- Spreading word of mouth what Rise Ups philosophy is, making all involved with their movement
- Helped promote coffee shop as fun, interactive, and positive environment to do anything ranging from getting coffee quick on the go, go on a date, or even business meetings
Education
High School Diploma -
Colorado State University
Fort Collins, COHigh School Diploma -
Colorado State University Global Campus
Skills
- Friendly personable with emphasis on providing excellent customer service
- Strong verbal and written communication skills
- Ability to work independently and collaboratively as part of a team
- Strong work ethic
- Experience with conflict resolution
Timeline
Assistant Manager
Blue Nest Coffee
01.2023 - 06.2023
Front of House Team Member/ Barista
The Corner Beet
02.2020 - 09.2020
Barista
Starbucks
01.2020 - 06.2020
Cook/Customer Service Cashier/barista
Real Raw Organics
05.2019 - 09.2019
Coffee Barista
Rise Up Coffee Roasters
12.2017 - 05.2018
High School Diploma -
Colorado State University
High School Diploma -
Colorado State University Global Campus
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