Kelsey Medina
Denver
Summary
As a mission-driven Program Director with over 8 years of leadership experience in community-based initiatives, I bring a unique blend of strategic planning, trauma-informed care, and cross-sector collaboration to drive impact and equity. From managing high-capacity drop-in spaces to mentoring staff and building grassroots partnerships, I have a deep commitment to building programs that serve, uplift, and empower underserved communities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Homeless Outreach and Navigation Supervisor
City of Commerce City
Commerce City, CO
07.2025 - Current
- Facilitated referrals from partner agencies by building strong professional networks within local human services organizations.
- Provided ongoing support to clients transitioning from homelessness into permanent housing, helping them navigate the challenges of independent living.
- Spearheaded strategic planning efforts that effectively aligned departmental goals with intergovernmental objectives.
- Led strategic planning sessions to identify innovative approaches to enhance the Adam's County Safe Parking program.
- Promoted client self-advocacy by guiding individuals through the process of identifying their rights and responsibilities within various contexts such as healthcare, housing, or employment situations among others alike thereto appertaining thereunto pertaining thereabout relative thereto connected therewith related therefor appropriate thereof corresponding therein suitable therefor compatible therewith congruent thereto commensurate.
- Actively participated in departmental meetings, contributing valuable insights on curricular improvements and program development initiatives.
- Enhanced client well-being by providing comprehensive assessments and developing tailored case management plans.
- Contributed to development of safety management system, fostering culture of safety and proactive risk management.
- Conducted assessments to identify clients' eligibility for programs, ensuring alignment with funding requirements.
- Collaborated with local agencies to advocate for policy changes that support homeless prevention initiatives.
- Provided crisis intervention services as needed, de-escalating situations and connecting clients with emergency resources.
Program Director
Jesus On Colfax
Aurora, CO
02.2020 - 07.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and implemented programming for high capacity drop in space.
- Developed robust curriculum according to program demands and trends.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Office Manager /Licensed Insurance Sales Agent
Paul Macaluso State Farm
Aurora, CO
12.2014 - 05.2020
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed compliance to keep the organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Childcare Provider
Owner Operator Independent
Aurora, CO
05.2018 - 01.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate learning curriculum
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children according to Colorado State Guidelines.
- Prepare all client contracts
- Execute all clerical and bookkeeping duties
Education
Associate of Arts - Sociology
Community College of Aurora
Aurora, CO05-2027
Some College (No Degree) - Early Childhood Education
Pikes Peak Community College
Colorado Springs, COProperty & Casualty License - Insurance
Kaplan University
Davenport, IA04-2014
High School Diploma -
Fountain Fort-Carson High School
Fountain, CO2010
Skills
- Program Leadership
- Partnership Development
- Strategic planning
- Policy implementation
- Analytical thinking
- Government relations
Affiliations
Mixed Income Neighborhood Trust, Trust Stewardship Committee Board Member 2024 - Current
Grassroots Leadership Coalition, Steering Committee Member 2020- Current
Certification
- Mental Health First-Aide Training - 2025
- Trauma Informed Care Training- 2022
Timeline
Homeless Outreach and Navigation Supervisor
City of Commerce City
07.2025 - Current
Program Director
Jesus On Colfax
02.2020 - 07.2025
Childcare Provider
Owner Operator Independent
05.2018 - 01.2020
Office Manager /Licensed Insurance Sales Agent
Paul Macaluso State Farm
12.2014 - 05.2020
Some College (No Degree) - Early Childhood Education
Pikes Peak Community College
High School Diploma -
Fountain Fort-Carson High School
Associate of Arts - Sociology
Community College of Aurora
Property & Casualty License - Insurance
Kaplan University
Skills
- Adaptable
- Detail Oriented
- Highly Motivated
- Active Learner