Kelsey Kemp

• Maintained compliance with industry regulations by staying updated on changing laws and ensuring all documentation was completed accurately.
• Ensured compliance with company policies and procedures while managing sensitive data for multiple accounts.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Streamlined account management processes for improved efficiency and productivity.
• Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
• Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.

Processed insurance claims and loss notices

• Conducted data entry and recordkeeping to maintain client information
• Leveraged agency management system to perform quality control checks of policies, endorsements and audits
• Executed calls, sent emails and employed other channels to communicate with existing and prospective clients.
• Posted payments to accounts and maintained records.
• Collaborated with policyholders, team members and insurance agents to modify, update and process policies.

• Assisted Veterinarian with medical procedures, ensuring high-quality patient care.
• Improved patient care by efficiently managing medical records and updating databases.
• Restrained animals to protect veterinarians from potential harm.

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities in a high paced environment
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases