Kelsey Cate
Cortez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
New Patient Coordinator
Southwest Health System
08.2023 - Current
- Enhance patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Answer and return all new patient incoming calls in a timely and professional manner.
- Track all new patient appointments and provider transfers on an excel spreadsheet.
- Attention to detail while completing assignments.
- Ensure compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Track and scan medical records.
- Assist patients with completing necessary paperwork and forms.
- Coordinate with case managers in scheduling patients with no primary care provider for hospital and ER follow ups in a timely manner.
- Sort through faxes that come through electronically and disperse paperwork appropriately.
- Scan and import emergency room reports, lab reports, consultations, and imaging for providers to review.
- Ensure accuracy in patient registration.
- Pre-load past medical, surgical, preventative care, social history, medications and allergies into patient's charts.
- Assigns patient's to providers based on patient needs and availability.
- Create charts for patients that are new to the system.
- Assist patients in scheduling follow up appointments at check out and collects co-payments.
Administrative Medical Assistant
Southwest Health System
09.2021 - 08.2023
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Maintained accurate medical records.
- Assisted with insurance verification.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Centricity to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepped provider schedules and initiated appointment reminder calls.
Caregiver
Visiting Angels Home Health Care
05.2021 - 07.2021
- Recorded status and duties completed in logbooks for management.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided compassionate and patient-focused care to cultivate well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
Sandwich Artist
Subway
07.2019 - 05.2021
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Assisted customers in choosing menu items by providing food complementing information.
- Resolved customer complaints professionally, maintaining positive relationships.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
- Prepared and presented food in compliance with health and safety guidelines.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
No Degree - Nursing Aid
Pueblo Community College
Pueblo, COBachelor of Science - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ03.2028
Skills
- Schedule Coordination
- Microsoft Office
- Strong Organization
- Phone and Email Etiquette
- Customer Service
- Proficient in Biscom
- Patient Registration
- Attention to Detail
- Patient documentation
- HIPAA Compliance
Timeline
New Patient Coordinator
Southwest Health System
08.2023 - Current
Administrative Medical Assistant
Southwest Health System
09.2021 - 08.2023
Caregiver
Visiting Angels Home Health Care
05.2021 - 07.2021
Sandwich Artist
Subway
07.2019 - 05.2021
No Degree - Nursing Aid
Pueblo Community College
Bachelor of Science - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
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