Kelly Johanna Quintero Ariza

Bilingual professional with a strong background in customer support, customer handling, and technical troubleshooting. Experienced in providing high-quality support across multiple communication channels, resolving complex escalations, and maintaining key performance indicators (KPIs) for operational efficiency. Adept at collaborating with internal teams, including Customer Success, Sales, and Product, to drive customer satisfaction and business growth. Skilled in process optimization, problem-solving, and delivering clear, effective solutions to enhance user experience. Passionate about continuous learning and professional development, with a strong ability to balance customer needs with company policies.

Contracts Starter Pilot
Responsible for managing Starter customer contracts, including changes, adjustments, cancellations, renewals, and handling minor billing inquiries.

Office Hours
Responsible for providing support to HubSpot Support Specialists on complex cases, troubleshooting issues, and exploring possible resolutions.

LatAm Flywheel Support
As a member of the LatAm Flywheel Support team, I contribute to assisting Flywheel teams across the region. This space serves as a hub for connecting different areas, providing quick answers to inquiries, and guiding teams through the next steps. My role involves ensuring seamless communication, facilitating collaboration, and helping resolve issues efficiently.