Kelly Walsh

• Supervised daily customer service operations, ensuring smooth workflow and contributing to 75% customer retention.
• Trained staff on best practices for customer interactions and conflict resolution.
• Implemented training sessions to enhance team capabilities in customer service.
• Monitored staff performance to ensure adherence to customer service standards.
• Collaborated with teams to enhance product knowledge and service delivery methods.
• Coordinated interdepartmental communication to promptly address customer concerns.
• Delegated tasks and monitored project personnel performance.

Skillfully identified potential customers, built connections and converted leads.

• Negotiated terms with customers to achieve profit targets.
• Prepared accurate price quotes and coordinated contracts to complete sales.
• Serviced established accounts to sustain revenue and strengthen customer relationships.
• Presented product features and benefits to prospective clients, enhancing understanding and interest.
• Developed tailored proposals that addressed unique client requirements and preferences.
• Maintained up-to-date knowledge of industry developments and competitor activities.

• Resolved product returns, addressed shipping inquiries, and provided order status updates.
• Achieved higher daily call volume by maintaining effective call control.
• Updated customer accounts with current personal and purchasing information to ensure accuracy.
• Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives.

• Collaborated with clients to set goals and build realistic action plans.
• Collaborated with counseling professionals and clinicians to create tailored treatment approaches.
• Interviewed clients, documented case histories, and observed interactions to collect vital diagnostic and treatment information.
• Documented session details and treatment progress, ensuring continuity of care and informed decision-making.
• Advised clients on treatment options and benefits, enhancing understanding of addiction issues.

• Coordinated crisis interventions, effectively guiding clients through difficult situations and fostering resilience.
• Delivered independent counseling and support services, empowering clients to navigate personal challenges.
• Integrated needs and strengths of homeless teenage clients into personalized plans and goals, enhancing their overall well-being.