Tam Vo
Parker
Summary
Dynamic sales professional with extensive experience at Mountain High Appliance, excelling in customer service and product knowledge. Proven ability to enhance client engagement strategies and drive sales through effective communication and leadership. Recognized for fostering strong relationships, leading to increased customer satisfaction and repeat business.
Overview
24
24
years of professional experience
Work History
Sales Advisor
Mountain High Appliance
09.2019 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting appliances, demonstrating product features and benefits effectively.
- Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations.
- Collaborated with team members to enhance sales strategies and improve overall customer experience.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Account Manager
Fine Lines at Appliance Factory
05.2012 - 05.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting appliances, demonstrating product features and benefits effectively.
- Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations.
- Collaborated with team members to enhance sales strategies and improve overall customer experience.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Appliance Sales Specialist
Lowe's Home Improvement
03.2004 - 02.2012
- Guided customers in selecting appliances that meet their needs and preferences.
- Developed product knowledge to provide accurate information on features and benefits.
- Assisted in visual merchandising to enhance product displays and customer engagement.
- Trained new staff on sales techniques and product specifications to improve team performance.
Store Manager
Laser Storm
06.2002 - 03.2004
- Oversaw daily operations to ensure optimal customer experience and store performance.
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Implemented inventory management systems to streamline stock control and reduce losses.
- Analyzed sales data to identify trends, driving targeted promotional strategies.
Education
Associate of Science - Arts And Science With Economics Emphasis
Front Range Community College
Westminster, CO05-2014
High School Diploma -
Garden City High Schoolo
Garden City, KS05-2021
Skills
- Leadership and organization
- Interpersonal communication
- Policy and procedure compliance
- Financial management
- PC proficiency
- Product knowledge and expertise
- Client engagement strategies
- Sales closing techniques
- Customer service experience
- Brand awareness
- Building rapport
Timeline
Sales Advisor
Mountain High Appliance
09.2019 - Current
Account Manager
Fine Lines at Appliance Factory
05.2012 - 05.2019
Appliance Sales Specialist
Lowe's Home Improvement
03.2004 - 02.2012
Store Manager
Laser Storm
06.2002 - 03.2004
Associate of Science - Arts And Science With Economics Emphasis
Front Range Community College
High School Diploma -
Garden City High Schoolo