Kelly Dryer
Denver,CO
Summary
Seasoned collaborator dedicated to ethical practices, meeting needs, improving processes and fostering a positive workplace culture. Passionate about being part of a high-performing team that collaborates effectively to achieve results through strong communication and task prioritization skills. Focused on cultivating an environment that encourages the empowerment of team members.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Analyst
Pinnacol Assurance
10.2015 - Current
- Spearheaded discovery sessions with PriceWaterhouseCoopers, independently eliciting and analyzing requirements for multiple capabilities to enhance Ascent Salesforce Policy System.
- Assisted with Kofax Transformation Module project that reduced bill backlog from 30 days to 6 days, increased data entry speed by 42%, and increased Data entry quality to 99.46% accuracy.
- Served as Apprenticeship Coach, delivering insights on best practices in apprenticeship coaching, which contributed to successful hiring of mentored apprentice.
- Successfully helped lead Database Split reducing system latency.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Proficient in conducting elicitation sessions, creating documentation and deliverables, developing Miro diagrams, managing Jira and Rally projects, crafting GitLab user stories for development, and performing manual quality assurance testing.
Business Analyst/ Quality Assurance
RTD Regional Transportation District
05.2010 - 10.2015
- Trained in advanced leadership practices through a selective Leadership Academy at the Regional Transportation District.
- Implemented the Station Logs Application for Denver Union Station within a three-month timeframe.
- Recipient of the Outstanding Team Achievement Award for the quick implementation and high customer satisfaction of the Station Logs Application.
- Facilitated a team of 6+ developers through Scrum ceremonies, removing roadblocks, prioritizing backlogs, and tracking defects and enhancements.
- Acted as a liaison between the business and IT departments, facilitating training, addressing user inquiries and concerns, and applying the software development lifecycle to ensure systems were developed with a focus on customer needs.
- Developed Business Requirements, Test Plans, Mock-Ups, Training Manuals, Project Charters, and Project Management Plans.
Systems Analyst II
YRC Logistics
12.2004 - 08.2009
- Successfully implemented multiple projects for major clients, including Samsung, Mead Johnson, and Republic Steel.
- Served as a Super User for employees and clients, providing expertise and addressing inquiries related to the i2 Transportation Management System.
- Created Scope Documents, authored test scripts, and conducted testing of the scripts prior to deployment of new code for projects.
Education
Bachelor of Arts in Business - Material and Logistics Management with a dual emphasis on transportation and distribution, and purchasing and operations
Michigan State University
E. Lansing, MI05.1996
Skills
- Requirements Gathering
- Project Management
- Technical Support
- User Acceptance Testing
- IIBA methodologies
- SQL and Databases
- Requirements Analysis
- Documentation
Certification
- Certified Business Analysis Professional (CBAP) through International Institute of Business Analysis(IIBA)
- Certified Scrum Master (CSM) through Scrum Alliance
- Certified Project Manager (PMP) and Agile Hybrid Project Pro Micro Credential through Project Management Institute(PMI)
- Certified Software Tester (CFTL) through American Software Testing Qualification Board (ASTQB)
Timeline
Business Analyst
Pinnacol Assurance
10.2015 - Current
Business Analyst/ Quality Assurance
RTD Regional Transportation District
05.2010 - 10.2015
Systems Analyst II
YRC Logistics
12.2004 - 08.2009
Bachelor of Arts in Business - Material and Logistics Management with a dual emphasis on transportation and distribution, and purchasing and operations
Michigan State University
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