Kelly Bohon
Denver
Summary
Dedicated patient advocate with proven ability to mediate conflicts and foster collaboration among multidisciplinary teams. Expertise in enhancing patient satisfaction and community engagement through effective communication. Skilled in developing training presentations and ensuring timely follow-up on interactions.
Overview
14
14
years of professional experience
Work History
Patient Relations Patient Advocate
CHILDREN’S HOSPITAL COLORADO
11.2023 - Current
- Mediate family and patient conflicts, managing 20-30 cases monthly.
- Utilize active listening and communication to enhance patient and family satisfaction with the medical staff.
- Employ strong customer service skills to maintain professionalism and integrity within the hospital.
- Collaborate with clinical, media, legal, and billing teams to address individual grievances.
- Develop training presentations to inform medical teams on patient relations responsibilities.
- Track interactions between families and patients to ensure timely follow-up and documentation.
- Present team data at monthly meetings for leadership across various medical specialties.
- Partner with multidisciplinary teams to implement lean boot camps for process improvement initiatives.
Senior Medical Outreach Associate
MAKE-A-WISH GREATER BAY AREA
09.2019 - 05.2023
- Managed Salesforce platform for referral and eligibility tracking.
- Maintained strong relationships with medical teams to foster collaboration.
- Developed training presentations and conducted bimonthly virtual sessions to educate diverse healthcare professionals.
- Coordinated monthly events to strengthen community engagement and increase referral rates.
Medical Outreach Associate
MAKE-A-WISH GREATER BAY AREA
11.2018 - 09.2019
- Collaborated with program director to develop and implement targeted strategies for medical outreach, enhancing community engagement.
- Executed referral process with families and medical professionals, ensuring timely access to care for eligible patients.
- Communicated with national medical affairs team to establish wish eligibility criteria.
- Managed volunteer coordinators and managers to streamline team assignments, improving overall program efficiency.
- Trained medical professionals on Salesforce eligibility database usage.
Office Assistant/Program Assistant
MAKE-A-WISH GREATER BAY AREA
07.2014 - 11.2018
- Coordinated applicant outreach with internal staff to improve communication and streamline processes.
- Managed donor acknowledgment letter distribution using Raiser’s Edge database.
- Collaborated with wish coordinators to establish effective wish teams.
- Compiled and distributed monthly reports on wish marketing collateral to inform stakeholders and guide outreach efforts.
- Organized mass invitations for wish family events, including shows and races.
- Inputted and maintained volunteer team records in Raiser’s Edge database to ensure accurate tracking and support volunteer engagement.
Project Account Coordinator
MACKENZIE COMMUNICATIONS
07.2013 - 10.2013
- Assisted account executives in managing client accounts in finance and healthcare sectors, ensuring client needs were met.
- Researched and identified potential clients, contributing to future outreach efforts.
- Compiled media lists using Meltwater for effective pitching strategies.
- Contributed to team brainstorming sessions to generate innovative ideas.
- Created tailored newsletters for clients, improving communication and engagement.
Project Marketing Consultant (Contract)
Strategic Solar Energy
08.2012 - 01.2013
- Led creative design, copywriting, and editing processes to deliver cohesive messaging aligned with project goals.
- Facilitated stakeholder coordination to maintain alignment and clarity throughout all development stages.
- Developed comprehensive brochure for emerging solar company, overseeing ideation through production to ensure effective communication of brand vision.
Education
Bachelor of Arts - Journalism Emphasis: Public Relations, Minor: Marketing
San Diego State University
San Diego, CA05-2012
Skills
- Community engagement
- Outreach strategies
- Creative execution
- Relationship expansion
- Program management
- Communication skills
- Customer service
- De-escalation techniques
- Mediation skills
- Problem solving
- Experience in Microsoft Office
- Social media proficiency
- Microsoft Office expertise
- Salesforce knowledge
- Raiser's Edge skills
- Epic skills
- Salesforce
Recommendations
- Patricia Suflita Wilson, Retired Make-A-Wish Greater Bay Area Chief Executive Officer
- Lynne Durie, Retired Make-A-Wish Greater Bay Area Chief Operating Officer
- Dr. Jennifer Armstrong, Children’s Hospital Colorado Medical Director for Inpatient Services, Child Neurology
Timeline
Patient Relations Patient Advocate
CHILDREN’S HOSPITAL COLORADO
11.2023 - Current
Senior Medical Outreach Associate
MAKE-A-WISH GREATER BAY AREA
09.2019 - 05.2023
Medical Outreach Associate
MAKE-A-WISH GREATER BAY AREA
11.2018 - 09.2019
Office Assistant/Program Assistant
MAKE-A-WISH GREATER BAY AREA
07.2014 - 11.2018
Project Account Coordinator
MACKENZIE COMMUNICATIONS
07.2013 - 10.2013
Project Marketing Consultant (Contract)
Strategic Solar Energy
08.2012 - 01.2013
Bachelor of Arts - Journalism Emphasis: Public Relations, Minor: Marketing
San Diego State University