Kelly Boelens
Fort Collins
Summary
Organized administrative and operations professional with expertise in database management, records oversight, and client coordination. Maintains accurate client files, processes financial transactions, and coordinates schedules across teams. Skilled in data entry and invoice reconciliation, with effective communication across stakeholders. Committed to leveraging strong organizational and problem-solving skills in an office support or operations role.
Overview
10
10
years of professional experience
Work History
Administrative & Claims Resolution Specialist
Project Resources Group
Fort Collins
01.2022 - 02.2026
- Managed and resolved complex administrative cases for stakeholders across 15 states, to deliver positive seamless communication and successful file resolution.
- Served as primary point of contact for external partners, managing client relations and negotiation to ensure mutually beneficial outcomes.
- Analyzed and consolidated data from several sources to build a comprehensive case file, demonstrating strong organizational and analytical skills in document management
- Optimized daily administrative workflows, consistently processing 40-50 urgent communications while balancing an efficient talk time average to resolve inquiries efficiently.
- Sustained 97% performance rating by meeting or exceeding all monthly operational and productivity goals consistently.
Administrative & Billing Coordinator
Wilshire Refrigeration and Appliance
Northridge
01.2019 - 01.2021
- Coordinated office correspondence by managing high volume phone, email, and mail workflows, logging and resolving client inquiries to maintain organized records.
- Maintained database integrity by updating client account records, verifying and entering critical data such as service history and equipment specs to ensure up-to-date company records.
- Optimized administrative workflows by developing comprehensive client service files and technical profiles, accelerating project scheduling, and ensuring accurate financial records.
- Audited and reconciled service invoices against work performed, ensuring billing accuracy and resolving discrepancies with clients.
- Optimized resource allocation and daily calendar management for field personnel, enhancing route efficiency to maximize operational capacity.
Account Administrator
Coast to Coast Computer Products
Simi Valley
01.2016 - 01.2019
- Managed and distributed client inventory reports, ensuring all account holders had accurate and up-to-date product information to support business operations.
- Communicated with account holders to address supply needs, ensuring timely fulfillment and uninterrupted service.
- Assisted clients with product compatibility and functionality inquiries, researching solutions and documenting resolutions to enhance account operations.
- Conducted comprehensive data collection and market research identifying and cataloging potential client locations across the USA to support business development initiatives.
- Maintained strict confidentiality and compliance while handling sensitive financial data in accordance with company data protection policies.
Education
High School Diploma -
Royal High School
Simi Valley, CA01-2010
Skills
- Billing accuracy
- Data management
- Record Management
- Account Management
- Client relations
- Time Management
- Data Entry
- Analytical Reasoning
- Google Drive
- Microsoft Office 365
- Quick books
- Adobe Acrobat
- Multi-line telephone system operation
- Inventory systems
- Attention to detail
- Detail-Oriented
- Relationship Building
- Zoom/Slack
Languages
- English, Native
- Spanish, Beginner
Timeline
Administrative & Claims Resolution Specialist
Project Resources Group
01.2022 - 02.2026
Administrative & Billing Coordinator
Wilshire Refrigeration and Appliance
01.2019 - 01.2021
Account Administrator
Coast to Coast Computer Products
01.2016 - 01.2019
High School Diploma -
Royal High School